Tips For Effective Workplace Communication - 913 Words

Many people may judge confrontation as a very negative word based on previous encounters. Though sometimes confronting a family member, peer, co-worker etc. can turn out to be negative, addressing said person could lead to a positive situation. Personal experiences has led to research whether or not it is acceptable for employees to address managers and supervisors about negative concerns in regard to the workplace. A recent poll has been conducted by U.S. Department of Labor to determine the employment-population ratio. At 59.7% (Bureau of Labor Statistics), there are many opportunities for Americans to encounter a difficult situation at his/her place of employment. Many individuals prefer to avoid the issue for fear of being involved in an uncomfortable conversation. Communication is key and extremely effective in the workplace when used positively. Author of the article titled â€Å"10 Tips for Effective Workplace Communication,† Stephanie Watson, explains Communication is something we do reflexively-like breathing. We talk to our spouses, kids and friends without giving much thought to how we re doing it. It might seem easy, but communicating effectively actually takes quite a bit of finesse. Choosing the right words, listening with our minds instead of just our ears, and getting our message across are skills that we all need to work on. If individuals feel the need to improve on interpersonal skills, it can be assumed that working on communication is a necessity. ThisShow MoreRelatedCommunication Barriers in Workplace1252 Words   |  6 Pagesï » ¿Communication Barriers in the Workplace Communication barriers in the workplace can have a serious effect on the functioning and of an organization. In the following article we shall understand what some of these communication barriers are and how to overcome them. What are the Communication Barriers in the Workplace? Difference in Perception No two people can perceive an event in the same way. What I infer from a particular incident, the other will not necessarily perceive the same. ThisRead MoreUnderstanding The 10 Principles Of Listening825 Words   |  4 Pagesthe workplace, interpersonal skills play an important role. These are life skills used daily in order to communicate with groups and also individually. Both professionally and in their personal lives, people with strong interpersonal skills typically have higher success, and employers tend to hire employees who have them. (â€Å"What are Interpersonal Skills?†, n.d). Listening, or the ability to correctly receive and interpret information, is a key interpersonal skill for business communication. (â€Å"ListeningRead MoreThe Value Of Retaining Employees932 Words   |  4 Pagesto retain employees in her article, The Value of Retaining Employees. It’s hard to retain employees especially when opposing organizations try to influence employees with offers of more money or more perks. Michaud discusses five important retention tips that will keep employees happy; build relationships, offer praise, listen, create a fun environment, and strengthen the team. Retention is important for a company because losing employees can potentially cost a lot of money. â€Å"According to the U.S.Read MoreQuestions On Conflict Management On The Workplace1454 Words   |  6 PagesConflict Management: How to resolve conflict in the workplace? Mariann Wright Johnson Wales University Introduction Conflict happens in any working relationship and it should not be avoided or ignored. Diversity is the cause of conflict in the workplace because in almost every organization there is different cultures and nationalities, and employees with different experiences, values, beliefs, and opinions. When conflict arises in the workplace it is the manager’s responsibility to resolve theRead MoreEffective Communication in the Workplace Essay1220 Words   |  5 PagesCommunication Barriers in the Workplace Communication barriers in the workplace can have a serious effect on the functioning and of an organization. In the following article we shall understand what some of these communication barriers are and how to overcome them. Ads by Google Improve Communication Our NLP Training Program Helps You Overcome Your Fears. Enroll Today! www.EasyNLP.com/ Conflict Management How much is conflict costing you? Assessment, Training, Coaching www.StrategicLeadershipCoachingRead MoreCommunication Across Generations652 Words   |  3 PagesCommunication Across Generations Communication is the giving and receiving of information between people. Communication can be verbal, non-verbal, written, and can even be conveyed through body language. Information in the form of a thought, idea or feeling is put into words by the sender and sent to the receiver, who receives the message and interprets it in a way that can be understood. This communication is only effective when the receiver of this information interprets the message the way theRead MoreLiterature Review1509 Words   |  7 PagesReview Effective body language for organizational success It is well-known that body language refers to nonverbal mode of communication. On scientific analysis, it has been found that the different aspects of communication comprise 55% bodily movements and gestures, 38% vocal tone and only 7% words or verbal communication. It is thus clear that about 93% of communication is nonverbal, as many times, words are inadequate. This shows that correct use of body language serves as an effective nonverbalRead MorePreventing Sexual Harassment At The Workplace978 Words   |  4 PagesPreventing Sexual Harassment in the Workplace An anti-harassment policy should be set and published to every company by the employer; moreover, this policy should state and allow the employees to complain if the harassment and discrimination occur. However, employers are likely to be negligent about the important of investigating complaints of sexual harassment and appropriate solutions. (Tremblay, 2008) The most effective weapon against sexual harassment is prevention. It is impossibleRead MoreEffective Workplace Communication1336 Words   |  6 PagesListening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, the art of communication is the language of leadership (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace.   Everyone in the workplace especially leaders must communicate with others.   Ideas, conversations, disagreements, and commitments can all be exchanged through communication.   Anyone can communicate but it takes discipline and skillsRead MoreLack Of Strong Communication Skills1533 Words   |  7 Pages Strong communication skills are necessary in order to coordinate daily operations which may require multiple people participating in the care of a patient. Evidence has shown that a lack of strong communication has led to negative patient outcomes and financial losses for the institution. Effective communication will help deliver the plan and staff members will know exactly what is expected off them versus trying to figure it out on their own. Good communication will also help to prevent errors

The WNBA - Womens Basketball will Never be the Same...

The WNBA - Womens Basketball will Never be the Same I know I will never forget my first WNBA basketball game. It was the inaugural season, the inaugural game in Madison Square Garden, June 27, 1997. The president of the WNBA Val Ackerman tossed the ball up in center court as cameras recorded Kim Hampton of the New York Liberty and Lisa Leslie of the L.A. Sparks reached to tip the ball. This was a huge event and the crowds noise level was a complete acknowledgement of that fact. Madison Square Garden was packed, the lights went out and the screams got louder; this was history. The announcement of the WNBA came with mixed regards. There were those who thought that it took the United States long enough, and there were those who did†¦show more content†¦Why did the women have to go to foreign countries? Why werent they allotted the same promise of a career as the male athletes graduating from college? Why were women expected to give there all in collegiate sports just for the fun of it, while male athletes used it as an opportunity to build a portfolio for going on to becoming a professional athlete? It did not seem fare, and just made no sense. It too years in the making, but finally we were able to bring our female basketball players back to the United States. The season was played in the summer. The summertime schedule immediately opens the doors for a new type of basketball fan. WNBA games are warmer; there are no stuffy men straight from their business meetings filling up the Madison Square Garden seats. No high profile attendees awaiting their picture on the big screen above center court. Above all the tickets are much less than a regular season New York Knicks game. The low-ticket prices brought in rowdier more enthusiastic fans. There were families sitting courtside instead of the usual businessmen and their impressionable clients - and of course Spike Lee. The fans were there because they loved basketball, not because they wanted to see Alan Houston or some other player paid millions to run up and down the court. There was a more genuine glow about the fans. A glow that only the people in nosebleed seats have at the New York Knick games. There were fathers with their daughters both wearingShow MoreRelatedAttendance Vs Nba Attendance : Stats, Marketing Strategies, And The Reasoning Behind The Discrepancy1718 Words   |  7 PagesWNBA Attendance v NBA Attendance: Stats, Marketing Strategies, and the Reasoning Behind the Discrepancy Grace E. Rains-Turk California Lutheran University Abstract WNBA attendance and NBA attendance vary significantly. Is this variation a result of women’s professional sports not having a large fan base, differing marketing strategies used by the WNBA and the NBA, less attention to women’s professional sports by the media and sports broadcasting networks, or a combination of allRead More Gender Barriers inside Sports Essay1270 Words   |  6 PagesAt the same time there are others who will respect and look up to these athletes as role models who they will someday follow. In the movie Pumping Iron II, women bodybuilders are faced with judgments about their sexual orientation just because of their physical appearance. There is one character, Carla, who is always shown with her mother and sister, but never with a boyfriend or husband like the rest of the women. She does not feel the need to defend her sexuality and the audience never questionsRead MoreBaseball And Softball Are The Victim Of It Essay1541 Words   |  7 Pages It is hard to feel injustice if you do not realize you are the victim of it. Logistically, baseball and softball are different sports although they seem very similar. Confusing them as the same sport seems innocent enough, until you truly begin to understand the differences and why they exist. It is nationally understood that baseball is for boys and softball is for girls. The girls’ sport is baseball, but softer. It is meant to be easier and less complicated than baseball. The difference betweenRead More How the Introduction of the Individual into a Non-traditional Sport for His or Her Gender Affects t1429 Words   |  6 Pagesbenefits. The most immediate and perhaps most obvious cost of such an entrance into the untraditional is the questioning of the participants sexuality. This inquiry is most common to women as they enter fields such as boxing and basketball. Men, however, undergo the same scrutiny as they enter traditionally feminine sports such as figure skating and synchronized swimming. The appearance of new genders in sport does however take a step in the right direction. Every opportunity seized to create someRead MoreMen vs. Women in Professional Sports1502 Words   |  7 Pagesagainst one another. In the past athletic instructors adapted the rules to make sports less physically taxing for women. For instance in basketball, to ensure that girls maintain proper decorum, they were forbidden from snatching the ball and dribbling it more than three times in row. Females would not be considered strong enough to play a full-court basketball game until 1971. Women have struggled to be taken seriously as athlete s for more than two centuries. Over the years, females have competedRead MoreIt Is No Secret That The Socially Constructed Concept Of1534 Words   |  7 Pagesthe deviance of women in professional sport, they claim that this poor judgement is based on their rejection of traditional gender norms. Their claim is that, â€Å"Women’s violation of traditional gender role norms represents a particular serious threat to the patriarchal and heterosexist society because this deviant behavior resists women’s subordinate status.When women engage in behavior that challenges the established gender order, and thus oppose male domination, attempts are often made by thoseRead MoreEssay Men Vs. Women in Professional Sports1450 Words   |  6 Pagesagainst one another. In the past athletic instructors adapted the rules to make sports less physically taxing for women. For instance in basketball, to ensure that girls maintain proper decorum, they were forbidden from snatching the ball and dribbling it more than three times in row. Females would not be considered strong enough to play a full-court basketball game until 1971. Women have struggled to be taken seriously as athletes for more than two centuries. Over the years, females have competedRead MoreEssay on Double Standard599 Words   |  3 Pagesabout half of what men earned for the same exact job, and with the same qualifications. The reason behind this was that a woman, especially a married woman is likely to work less due to the risk of having a child. In the work place the pay for women and number of managerial jobs, doctors, and lawyers has increased, however, equal pay is still a goal. The â€Å"glass ceiling† effect is an idea that explains how women, and minorities see the he top positions but can never reach them. Some women entering a jobRead MoreMen And Women s Basketball Essay1448 Words   |  6 PagesAlthough men and women’s basketball are closer to being equal than softball and baseball, the leagues are still separate. America has a women’s league and a men’s league and never the two shall meet. A woman is not allowed in the NBA since she has the WNBA. The separation is strong, obvious, and seemingly permanent. Like basketball, they created softball to play indoors during the winter. The game earned the name softball and due to its easier properties was often â€Å"regarded as baseball’s stepchild†Read MoreFriendship : A Special Bond, Support System, And Everlasting Memories Essay913 Words   |  4 PagesFriendship:A Special Bond, Support System, and Everlasting Memories A women’s friendship provides a special bond, support system, and everlasting memories which creates a concrete relationship that continues to expand throughout a lifetime. According to the Merriam-Webster Dictionary, friendship is â€Å"the quality or state of being friendly.† This means a friend is someone who is caring and willing to go out of their way to impact and change one’s life. My story is about the relationship I have with

Egg Flotation free essay sample

March 4, 2010 Egg Buoyancy and Density: Can you make an egg float by changing the density of water? If you put an egg in tap water, it will sink to the bottom. If you add enough salt, the egg will float to the surface. Density is the mass or volume of an object. Its easier to think of it as the thickness of the object. Buoyancy is the force that allows an object to float. I performed a fun experiment to see how increasing density of water could make an egg float or submerge. Anyone can do it. You need to gather all your aterials before you begin. Youll need three glasses or beakers. You can use bottled or tap water. Its better if it isnt cold water. Warm water dissolves faster. A tablespoon, salt and three eggs will complete the materials. Be very careful not to break the eggs. We will write a custom essay sample on Egg Flotation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It makes a really big mess! Now you can start the experiment. Fill three glasses with two cups of water each. Dissolve one tablespoon of salt in the first glass and two tablespoons in the second glass. Dont put any salt in the third one. Label each glass. Watch the eggs for the next twenty four hours. When the time is up, take notes on how far the eggs have risen. Draw your own conclusion. This is a really cool science project. I got most of my information from sciencehound. com. I learned a lot about density and buoyancy. You can increase the density of water by adding salt. Eggs float at different levels in water depending on how much salt is added. If no salt is added, the egg Just sinks to the bottom. Its almost like doing a magic trick!

The Renaissance age of Rebirth Essay Example For Students

The Renaissance age of Rebirth Essay The Renaissance, which began in Italy in the fourteenth century, was a period of great change in art, culture, and science. The word Renaissance means Rebirth, this is a perfect word to describe the period. Many of the greatest artists in history, such as Michelangelo and Leonardo da Vinci, lived during this time period. Renaissance scientists made many great discoveries and played a large part in a fair portion of our current knowledge about the natural world. As well, Renaissance thinkers changed the way people saw themselves and the world around them. Renaissance society was very different from feudal society of the middle ages. The Medieval world was built around the nearest manor and most everyday activities had to do with a manor or castle. By the time of the Renaissance, towns in southern Europe had grown greatly in size. The wealthy people who lived in Renaissance society had more spare time and money than in the Middle Ages. This meant they could spend more time studying new ideas and had more money to truly patronise the arts. We will write a custom essay on The Renaissance age of Rebirth specifically for you for only $16.38 $13.9/page Order now The medieval view of the world was a look at the bad side of things: People thought of life as short and full of suffering. There was very little medieval art that didnt have a religious theme, and most art was made by hired artists for a church, to teach people about there faith and encourage them to lead better lives so they could go to heaven. The middle ages did not, of course, end abruptly. Some people still clung on to the medieval view of the world but slowly this view ended almost completely. During the Renaissance period people became tired of the world view in the Middle Ages. To them, the feudal period had been a period of inactivity and sluggish growth. Instead, Renaissance people admired the classical age and the great artists and thinkers of ancient Greece and Rome. Much ancient art, especially sculpture, had been made to celebrate the beauty of human form. Ancient Greek and Roman artists had tried to communicate a sense of beauty in their art. Greek thinkers had developed systems of philosophy that showed people how to improve themselves and their society through there own efforts. In short, the classical society was optimistic, and much better then the views from the Middle Ages. Renaissance artists and thinkers worked hard to bring the classical culture to life again, and to make a new better age. One great development of this period was coinage, their money was a low level currency but worked well for the purpose. During their time, banks were simply tables with bankers behind them. This is why the word bank comes from the Latin word that means bench and table. The table, or in some cases tables, were more like a small stall that was sometimes found in the market square of important cities. When a banker was ready to do business, he set out his notebooks, a pile of coins, and of course, a scale in which to weigh coins. Most banks were owned by rich and powerful families and only sometimes were banks owned by the local government. At first borrowing money from banks and paying interest was considered morally wrong. This was because you have to pay back more then you borrowed. Even so, eventually banking became popular and more and more cities began to have banks. As towns and cities prospered in northern Europe, new ideas spread there too, often with the help of the newly invented printing press. Renaissance in the north was very different in many ways from that of Italy, but at the base of both was the same deep belief in humans work and effort.

My analysis of Duffys Rapture Essays

My analysis of Duffys Rapture Essays My analysis of Duffys Rapture Paper My analysis of Duffys Rapture Paper Essay Topic: Carol ann Duffy Poems Literature Carol Ann Duffys Rapture is a collection of poems, which express different views of love. Each of the poems have different meanings and are carefully constructed by the poet. She uses different themes in her poetry such as tea and grief, to illustrate Carol Ann Duffys point that many objects can be linked with love. Art is one of many poems from Carol Ann Duffys Rapture. In the poem, a person is speaking to their lover. The tone throughout the poem is depressing. It contains no positive thoughts on the topic of love and relationships. The person reminisces the love she/he had for her/his lover. The poem comes to a climax towards the end, this signifies the end of their relationship. The poem is set out as three stanzas containing four lines and a forth stanza, which is in fact a rhyming couplet. It is in sonnet form as it has fourteen lines, this is common for Shakespeare. Shakespeare also wrote romantic poetry so this reinforces the fact that this poem is a traditional poet focusing on the topic of love. The rhyming couplet at the end gives it a more light-hearted feel and sounds rather dramatic and cynical. Each of the verses has the same pattern. She uses enjambment throughout the stanzas. This creates movement and excitement, as the metre is irregular. Duffy uses an informal tone to introduce the poem. This is evident in her first phrase only art now. The word only in the phrase suggests art was once more significant, but is now not important so is a contradictory phrase. Art would normally be worth money and would have a high cultural value but to say only art now suggests that art is a negative thing. The phrase also introduces the main theme of the poem, Duffy uses extends the metaphor: our bodies, brushstroke, pigment, motif. It is implied that the physical aspect of their relationship was a significant part to it. Brushstroke and pigment being the essentials in a painting and motifs are the repeated ideas key to the meaning of the work of art, this relating to their relationship. Carol Ann Duffy describes the lovers story as a figment and suspension of disbelief. This indicates that the relationship seems unreal and non-existent, similar to that of a work of literature. This could also imply that their relationship was fragile and it could be suggested that the relationship was always doomed. The phrase suspension of disbelief was thought of by the poet and philosopher, Samuel Taylor Coleridge to illustrate the use of non-realistic elements in literature. The thrum of their blood is referred to as percussion, literally this suggests a thumping heartbeat. But as the word percussion has connotations of drama and passion, the poet could also be referring to a great work of art. On the other hand, it could refer to the relationships and the collisions within it. Duffy begins to refer to something as minor. Through using the word minor, Duffy may be referring to the minor key in music, which sounds sad, although on the other hand, she may be referring to minor as unimportant. Duffy has previously made reference to percussion and great artwork, this helps to exaggerate the reduction, as it gradually builds up. Alternatively, great artwork and percussion are negative images to the poet and could be referred to as unimportant. Carol Ann Duffy uses alliteration when describing their kiss. She describes it as chiselled, chilling marble. The phrase suggests denial as it would be impossible for marble to kiss, as marble is cold, it suggests its unfriendly, artificial and harsh; it can also be linked to the topic of art through marble sculptures. This again, reinforces the negativity of art in this poem. The poet states that their promises are locked into soundless stone. Once again, the word locked has negative connotations of imprisonment. There is also another example of alliteration; soundless stone, which has a soft and lyrical feel to it. This has a big impact on the tone of the poem, as it sounds less harsh than the rest of the poem. The poet goes on to say Or fizzled into poems. Fizzling is literally to make a hissing sound and could suggest something dying out weakly. This is most likely to be referring to the relationship. Duffy echoes Shakespeares idea of the timelessness of his poetry, which allows it to stand as a fitting monument to his love; she adopts the idea of art being a fit analogy for the actual experience and emotion of love. This also echoes the arguments she has made previously against language, elsewhere, the art here stands as a poor substitute for the thing itself, the imagined beauty the relationship was thought to hold before it died. She goes on to describe their voice as dried flowers. The dried flowers are a faint imitation of their former selves, possessing only a fraction of the beauty of their living alternatives, so her voice could also be seen to be a pale substitute for the emotions and feelings they wanted to discuss. In context, the phrase dried flowers also shows the loss or death of their own relationship. In the third stanza, the tone becomes more dramatic; the poet suggests there is no choice for love. She also puts across her point that without love, life is empty and desolate. This is evident when the poet says huge theatres for the echoes we left. This could indicate a sense of solitude. Towards the end of the poem, Carol Ann Duffy uses a rhyming couplet. This is to signify the end lines of the poem. She also changes to second and third person using words such as your and my. This could indicate the separation of the two people towards the end. Whereas throughout the poem, she uses first person. The fact that she uses first person throughout the poem indicates how close the two people used to be. From the evidence stated, it is clear that in the poem Art Duffy views love and relationships in a negative way. In each of her poems, although she compares love to a particular subject, for example, art, she highlights negative similarities linking with aspects of art.

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7 Online and Flexible Jobs For College Students That Pay $15/hour It can be really difficult to hold down a job and go to school full-time all at the same time. To make it work, you often need a job with a bit more flexibility. That’s where online jobs come in handy- they’re versatile and the hours can usually fit in around your schoolwork schedule. Also, if you need some solitude after days of classes and socializing, most of these are done all by your lonesome- the perfect gig for introverts! And bonus: Â  plenty of them pay more than $15 per hour. Pretty good setup for something you can do in your pajamas, right?Here are a few great examples of online jobs for college students.1. Social Media ManagerThink Facebook and Twitter are just for sociability and fun? Why not use the skills you were given as a member of your generation to make some cash as a rep for a company looking to gain some online traction?You can connect with businesses you love, help them gain a social media following, and make anywhere between $15 and $40 per hour . The trick is to focus your pitch and strategy on the platforms you know and love best. You’ll have the best ideas and be more attractive as a hire.2. Online TutorWhy bother meeting your tutees in person? Start your own online tutoring gig, charging $20+ per hour working with fellow college students, or high school or home schooled students. Consider tutoring in non-academic areas as well- any of your hobbies and extracurriculars are fair game! Violin or sewing by Skype, anyone? Try marketing your services on sites like Wyzant or Tutor.com. Share an online course you create through Skillshare or Udemy.3. Data EntryData entry doesn’t have to be done in an office setting from 9-5; it can easily be done online. For gigs, try sites like VirtualBee, Clickworker, DionData, SolutionsoDesk, Elance, Amazon Mechanical Turk, iFreelance, Craigslist (search for your city jobs web / info design or jobsadmin/office). The pay isn’t all that great, but you also don’t n eed much experience to get a bunch of gigs to string together.4. Virtual AssistantBe somebody’s secretary, but never have to hand them a cup of coffee! You can easily organize schedules, plan meetings, and arrange for food delivery without having to physically be in someone’s office. Check these sites for opportunities: oDesk, Elance, Guru, iFreelance, and Craigslist. This will feel more like a traditional 9-5 job, but you can be at home while you do it, and you can usually work in your own hours.5. Filling Out SurveysYou can actually make money by taking surveys online. You’ll have to do a lot of them, but it’s totally possible. Try Pinecone Research, Survey Spot, iPoll, or My Points as a start. And remember you’ll have to fit the appropriate demographic for each survey and there’ll be many different types.6. GenealogistGet paid to research other people’s family trees and charge a ton- anywhere between $70 and $700, and take on as li ttle or as much work as you can handle. If you like to research, this gig is for you.7. TranscriptionGet paid up to $25 per hour or more to transcribe audio. It’s repetitive work, and often very onerous, and requires a meticulous attention to detail- but it fits great around your academic schedule. And what’s more, you’ll probably learn a bunch about the random topics you’re transcribing. It’s like getting paid to eavesdrop!

Finance Analysis of Jones Limited(small, specialist marine engineering Coursework

Finance Analysis of Jones Limited(small, specialist marine engineering company based in Aberdeen) - Coursework Example Payback period for the investment of  £250,000 needed to generate the earnings of  £125,000 Thus, will be 250,000 à · 125,000 = 2 years In another approach, Net Present Values of Profit Streams to be received in next 3 years and 5 years can be calculated to see if they are positive. New investment needed is  £250,000. If the same debt/equity ratio for financing the project i.e 50% each is considered then debt burden will be  £125,000 and that will incur 8% interest charge. The interest charge comes to  £10,000. Since the dividend declared is 16%, weighted average cost of capital employed can be taken as arithmetic mean of debt and equity for both being equal in magnitude. Thus, the cost of capital to the company for this new project is 12% amounting to  £30,000 per year. The cost of capital needs to be deducted from the yearly earnings to arrive at the net cash flow to the company and that amounts to 125,000-30,000=  £95,000 However, the net profit of the operation after interest charge comes to 125,000-10,000=115,000 The depreciation of the plant and equipment is calculated on straight line method considering its useful life of 5 years. That is calculated as  £250,000/5=  £50,000. Thus, net profit to the company after charging interest, and depreciation is  £65,000. Development cost of  £25,000 can be apportioned as per the laws towards its useful life; however, in absence of the details, we right now assume it to apportion in 5 years. Thus, development cost for each year comes to ?5,000 and can be deducted from the net profit of ?65,000. Thus, actual net profit is ?60,000. However, depreciation is not creating any cash outflow though dividend on the equity is an out flow for the company. So net cash generated to the company is ?90,000 only. (Adding depreciation of ?50,000 back to the net profit and deducting dividend of ?20,000 at the rate of 16% on equity of ?125,000) Assuming Demand Will Last for 3 Years The forecast is that the demand will last for only 3 years due to the advancement in technology, which means net cash flow of ?90,000 will be available to company for three years only. It will be appropriate to know the present worth of the cash flow generated based on the discounting factor of 12% (equivalent to the weighted average cost o f capital), and the same can be given as 90,000/1.12+ 90,000 /1.122+ 90,000/1.123 =80,357+71,747+64,060 =?216,164 †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. (A) Assuming Demand Lasts For Full 5 Years of Equipment Life If the demand lasts for full 5 years to make a full utilization of equipment and machinery installed then the cash flow of ?90,000 will be generated for five years until the useful life of equipment and

The Judiciary Committee of the Virginia State Bar Association Essay

The Judiciary Committee of the Virginia State Bar Association - Essay Example The membership of the Virginia State Bar is restricted to five categories that are active members, associate members, disabled and retired members, judicial members, and the emeritus members. Each group of members has defined roles and responsibilities that are aimed at ensuring the Bar’s responsibility to the state is achieved in the most integrated way possible. Members also belong to different committees with the Judicial Candidate Evaluation Committee being responsible for the consideration and search of appropriate nominees to fill any judicial vacancies. The constitution of the committee is thirteen active members. These members are carefully selected to ensure that each of the ten existing disciplinary districts in Virginia is represented, while the other three are from the state. Each member’s election restricts them to remain in office for only three year terms after which they are no longer eligible candidates. In addition, the election of the committee members is by the Council upon the recommendation of the nominating committee.

Reading Reflection Essay Example for Free

Reading Reflection Essay At first, I think literacy has two meanings. The first meaning is culture or civilization and the second meaning is the ability to write and read. Both meaning are very similar, they are related to cultural knowledge. But in today’s society, literacy not only means culture. The concept of information literacy is people can effectively use and recognize the information. Besides, people can redefining and evaluate themselves in today’s information society. By reading Nunberg’s Teaching Students to Swim in the Online Sea, I think the concept of literacy is the discerning ability of people. Nowadays, much knowledge is deriving from Internet. These are second hand materials, not the primary sources. Some resources are not true. The way every people think of the Web is very different. It tests their discerning abilities. Like most people judge the credibility of a website by its outward. The information literacy means to be able to effectively identify, evaluate, and use the information. Also, the information literacy is expanding to include the map, media, and some electronic text. The information literacy has a deeper meaning. Students are highly familiar about website and search engine. They are effectively integrating the concept of information literacy into their learning programs. For me, I think the information literacy is good for college students. Because it can help them recognize when the information is needed, they have the ability to use the information. Literacy information is increasingly important in college life. Students faced with diverse, rich information every day. It was a big challenge for them.

The Power of Language in American Culture Essay -- Term Papers Researc

The Power of Language in American Culture Culture is a part of everyone's life, whether we choose to express it in our everyday lives or to just be aware of its presence. A major part of one's culture is a defining language. The topic of assimilation versus multiculturalism directly relates to culture in America, and even more specifically to the power of language in American culture. Since language is the basis of communication I think that all immigrants must assimilate to a certain degree by speaking English, while preserving their heritage if they choose to do so. Language is a very powerful thing. It is the way that people communicate with each other. For a foreigner living in America I think that this is essential. This is why I believe that if a foreigner only attempts to learn English, then they are already assimilating to American culture. Whether or not they choose to change their whole lifestyle into an American way of life, if they take on the English language then they are assimilating to a certain extent. Amy Tan is the author of the essay Mother Tongue. In this essay, she explains how the power of language has influenced her life through her mother and the experiences they have had together concerning her mother's English-speaking ability, or lack there of. She was born into a Chinese family where both Chinese and English were spoken. She is sensitive to and accepting of people's lingual differences. She talks about how the inability to speak English well in America gives others the wrong impression: "...everything is limited, including people's perceptions of the limited English speaker" (Tan 13). She is saying here that prolific English speakers place limitations on people who have limited English-speak... ...who you ask. It can mean many different things to many different people. I don't think that there is one right answer to the question: What is American culture? One thing for sure is that in order to truly be a part of a culture, you must be able to communicate with those around you. Therefore, I think it is essential that foreigners learn and speak English while preserving their heritage in America. The English language is a very powerful and useful tool. To those who enter this country, it can mean the difference between taken seriously or being taken for granted. Sources Cited Bray, Thomas. "Memorial Day and Multiculturalism." Detroit News 24 May 1998. 25 September 2005. . Tan, Amy. "Mother Tongue." Across Cultures. Eds. Sheena Gillespie and Robert Singleton. Boston: Allyn and Bacon, 1999. 26-31.

Marketing A Sports Organization

When watching football on television, we get so sidetracked in the game and in the players that we forget about another part of the team. The marketing team is a large part of the sports team. Without the group of people who help get the recognition, sales, promotions, the football team would have a more difficult time surviving. The marketing mix is one of the most often used phrases in marketing. The four marketing tactics, also known as the four â€Å"P’s,† are price, product, place, and promotion. Marketingteacher.com compares the marketing mix to that of a cake mix. All of the ingredients are essential to having the positive outcome that is desired.   If the cake needs more sugar, you can add more sugar, if it needs more milk, you can add more milk. The same thing applies to the marketing mix.   Perhaps the price needs to be altered for that positive outcome. Any of the tactics can be altered to suit the product and to get the outcome that is desired. When applying the marketing mix, the kind of organization that we are dealing with has to be considered. There is a difference between an amateur sports organization and a professional sports organization. In order to properly assess the commonalties and differences among the marketing mix developed for Diving Canada (Amateur Sport Organization) and the Toronto Blue Jays (Professional Sport Organization), it is imperative that one has a true understanding of the four elements that drives the marketing mix. The marketing mix was developed as a means to provide marketers with a strategy that would allow them to blend together various factors in order to achieve an organization’s objectives. To successfully implement this strategy, marketers must address the four specific tactics, or â€Å"ingredients† that will make the strategy work. Price is the factor that allows marketers to add value (a numerical representation) on the goods and services they are offering based on their ability to stimulate demand. Product on the other hand, refers to the tangible (good) physical aspect or service that encompasses such things as; brand name, functionality or packaging. Conversely, place relates to the specific geographical location that marketers feel is most appropriate to distribute their product/service to the general public. In order to engage in a successful deliverance, marketers must properly plan tactful promotional strategies that will inform their targeted market with the necessary information to make a purchase. If the aforementioned is utilized effectively, marketers will be able to achieve their organization’s goal in an efficient and productive manner According to www.wharton.universia.net, Juan Manuel de Toro, a professor at the IESE business school said that marketing for a sport’s organization should be, â€Å"Orientated toward consumers. It’s about thinking, deciding and acting in terms of the final consumer.†Ã‚   He said that as a result to this, â€Å"you have to know who your consumers are, and what they want and need. As much as possible, you have to tailor your offer to their needs, so you can get to know them and provide them with a worthwhile benefit. The orientation is toward the market, not to the product.† For instance, diving is growing to be very popular in Canada. According to www.diving.ca/english/html/about.htm, Canada is the number one diving nation in the world. Emphasizing that Canada is known for its diving is important.   This will appeal to the emotional aspect of the marketing. It gives a sense of pride. When it comes to sports, pride sells. There are many organizations that would like to partner with one of the sports that Canada is known for. Sponsorship can make or break a sports marketing plan. Because the team is not necessarily a business and has different purposes than a business does, the marketing for a sports team is different. People watch sports for entertainment, and largely for the emotional aspect of it. There is some emotional reason why each person becomes passionate for sports. Whether it was a family sport for some, or whether they were athletes in the sport when younger, the customer has a reason. To successfully market, the marketing team must get into the heads of their customers and find out what that reason is. According to www.wharton.universia.net, Toro said, â€Å"You are dealing with more than just a service; the sports consumer is looking for entertainment, diversion, passion, emotion; you have to consider his complete emotional dedication.† Sandro Rosell, who is the vice-president the Futbal Club Barcelona, argued, â€Å"In sports marketing, it is very hard to bring business needs and emotional needs together.† Although Rosell is right, it is hard to do, it is possible. For an amateur organization, the price can be a big problem.   There will be less money for marketing when the organization is amateur. What is used has to be used wisely. When seeking a partnership, there are a couple of options. Public or private organizations or state and local partnerships are often considered. One organization that would most likely be used for Diving Canada would be FINA, the world’s largest organization for aquatic sports. The sponsorship covers part of the price aspect. To gain a good idea of the price, penetration pricing could be considered. Penetration pricing is when the price is set low, on purpose, until interest is gained and then the price is raised higher. This would probably be a good idea for Diving Canada. Because it is an amateur sport, some customers might be a little leery of supporting it; however, because it is a sport that Canada is known for, they will most likely support it if the price is right. Once they begin supporting it and see how positive it is for them, the price can be raised and they will not refuse. Promotion for an amateur sports organization can be somewhat tricky. Sponsorship is found in promotion as well as the price. Without the sponsors supporting the team, it is difficult to have the promotion that is necessary. Since Diving Canada’s organization is more about achievement than money, they are not as well known as the Blue Jays. According to http://pr.e-agency.com/pdf/sports_division.pdf, one way to promote a team like the Diving Canada is to have a website devoted to them where they would gain large exposure. While this does cost extra money, the website believes that the price would be worth it in the end. A professional sport organization such as the Toronto Blue Jays is an association that is part of a much larger family that stretches across North America. These organizations are limited in the amount of teams that are able to compete and encompass a huge consumer database consisting of fans, spectators, participants, employees, sponsorship companies and much more. The Toronto Blue Jays, a Toronto based baseball team, is one of the thirty members of this professional sport organization. Diving Canada on the other hand is considered to be a non for profit amateur sport that was created to facilitate the growth and development of diving as a sport in Canada. Although not as large or consumer driven, Diving Canada represents nine provincial diving associations consisting of sixty seven local diving clubs with over 4,000 performing athletes. The main goal of diving Canada is to â€Å"become the number one diving nation in the world.† Unlike the Toronto Blue Jays Association who are profit driven, Diving Canada’s mission is to â€Å"provide all divers, from entry level participants to Olympic and World champions, with the programs and services required to achieve personal excellence and self fulfillment.† Before distinguishing the differences and commonalities of their respective marketing mixes, it is important to understand the underlying differences between a professional and an amateur. Professionals, who participate in sports organizations such as the Toronto Blue Jays are usually required to encompass a large array of knowledge achieved through intensive training and practicing.   These individuals often have a large affect on society and are required to exploit their independence both in society and in the workplace. Furthermore, the single largest distinction between an amateur and a professional is the funding for the sport. Professionals are paid individuals who are part of a large organization, and are paid based on their active participation Amateurs, on the other hand usually refers to individuals who are not performing for money, but instead are doing so for self interest usually through an academic setting. Now that the differences between a paid professional and a working amateur, have been distinguished we discussion of the differences and similarities among the marketing mix can be continued. Sports â€Å"products† is the first part of the marketing mix that will be analyzed and discussed in relation to both The Toronto Blue Jays and Diving Canada. A sport product consists of a good or a service that is created for the purpose of providing a benefit to its many existing users (participants, sponsorship companies, spectators etc†¦). It can provide physical benefits which can be seen through its; its quality design, features, packaging, variety or it can provide intangible benefits, such as the excitement and thrill participants acquire when watching or attending their favorite sport game. Although Diving Canada is an amateur sport they share many of the same existing users. Both organizations have many participants providing entertainment for their fans (their consumers), while following specific rules and guidelines governed by officials, instructors, coaches, etc. Furthermore, both engage in acquiring sponsorships as a means to provide excess cash to run a successful event. Regarding the intangible benefits, there are many similarities as both organizations are proving entertainment for their spectators. However, one of the main differences is that participants in Diving Canada are competing for self-fulfillment (not getting paid), opposed to many of the players on the Toronto Blue Jays who participate for the swollen salary. Although both organizations are very competitive in nature, Diving Canada places a much larger emphasis on achieving personal excellence and self-satisfaction (individually) while the Toronto Blue Jays place a large emphasis on winning a championship as a whole rather than individual participation. Regarding the tangible aspects, there are many differences among the two organizations. There is much more variety offered by the Toronto Blue Jays seen through; the different field positions played (short stop, centre field, catcher, pitcher), equipment (bats, helmets, uniforms, gloves), demographics and viewing capabilities (radio, TV). Although, there is variety in Diving Canada, participants have limited equipment such as bathing suits or goggles, they differ by having much less exposure. TV and radio promotions are limited. The quality of entertainment is usually higher in professional sports, but can is too complex to judge as entertainment can only be judged in the eye of the beholder. Although both organizations design their sport wear to embody company logos, the Toronto Blue Jays place a much larger emphasis on its uniqueness as a way to drive sales and attract consumer purchases of uniforms, hats, gloves, etc†¦One of the biggest differences recognized among the two organizations is the brand name which is perceived through their logos. The Toronto Blue Jays have a much more distinguished and recognized logo compared to Diving Canada. Although Diving Canada does have a signature logo, recognized as widely as the Toronto Blue Jays due to the limited exposure, demand and publicity for the event. The largest difference between the Blue Jays and Diving Canada is money. However, in the words of Shaquille O’Neal, â€Å"I'm tired of hearing about money, money, money, money, money. I just want to play the game, drink Pepsi, [and] wear Reebok.† Though the two sports are extremely different in marketing, it is interesting to see how the same formula — price, place, promotion, and product, can be tailored to work successfully for both. Works Cited Dunn, Paige, and Patty Deutsche. â€Å"Sports Marketing Devision.† E-Agency. 2006. 6 Dec. 2006 â€Å"Diving Plongeon Canada.† Diving. 2006. 6 Dec. 2006 ;www.diving.ca/english/html/about.htm;. â€Å"Marketing Mix.† Marketing Teacher. 2006. 6 Dec. 2006 ;http://marketingteacher.com/Lessons/lesson_marketing_mix.htm;. O'neal, Shaquille. â€Å"The Sports Quote †¦ the Best of the Best.† Famous Quotes and Quotations. 2006. 6 Dec. 2006 . â€Å"Sports Marketing: the Motor That Drives the Sports Business.† Marketing. 18 May 2005. 6 Dec. 2006 .

Critical Legal Thinking Essay

A state doctrine is â€Å"a doctrine which states that judges of one country cannot question the validity of an act committed by another country within that other country’s borders. It is based on the principle that a country has absolute authority over what transpires within its own territory† (Cheeseman, 2013). In the case of Glen v. Club Mediteranee, S.A. this means that because the incident of Cuba’s expropriating the Glen’s beachfront property to Club Mediteranee, S. A. to build their facility and then not paying the Glen’s for the property cannot be brought to a U.S. court to be judged because the incident originated in Cuba and state doctrine states that another country cannot â€Å"question the validity of an act committed by another country† (Cheeseman, 2013, p. 543). The U.S.A. cannot just step in and tell Cuba that their standards and beliefs are wrong. Ethics No, the Cuban government and Club Mediteranee by ethical, societal, or U.S. standards act morally in the joint venture of building their facilities on the Glen’s beachfront property without establishing a contract or making payment to the Glen’s for their beachfront property. By our society standards and beliefs, in the U.S.A. this would be considered stealing. Although we might see this as immoral and illegal Cuba may not, because their country may have no compunction to take what is not theirs and use it as they see fit does not give another country the right to sit in judgment because each culture and civilization has their own ethical standards and we cannot place our standards on other countries because that would be unethical. Contemporary Business References Cheeseman, H. R. (2013). The Legal Environment of Business and Online Commerce: Business Ethics, E-Commerce, Regulatory, and International Issues. Upper Saddle River, N.J: Pearson/Prentice Hall. Investment policy – OECD. (2014.). Retrieved from http://www.oecd.org/investment/toolkit/policyareas/investmentpolicy/expropriationlawsandreviewprocesses.htm

How American Manifest Destiny Effects Modern Foreign Policy

How American Manifest Destiny Effects Modern Foreign Policy The term Manifest Destiny, which American writer John L. OSullivan coined in 1845, describes what most 19th-Century Americans believed was their God-given mission to expand westward, occupy a continental nation, and extend U.S. constitutional government to unenlightened peoples. While the term sounds like it is strictly historical, it also more subtly applies to the tendency of U.S. foreign policy to push democratic nation-building around the globe. Historical Background OSullivan first used the term to support the expansionist agenda of President James K. Polk, who took office in March 1845. Polk ran on only one platform westward expansion. He wanted to officially claim the southern part of Oregon Territory; annex the whole of the American Southwest from Mexico; and annex Texas. (Texas had declared independence from Mexico in 1836, but Mexico did not acknowledge it. Since then, Texas had survived barely as an independent nation; only U.S. congressional arguments over slavery had prevented it from becoming a state.) Polks policies would undoubtedly cause war with Mexico. OSullivans Manifest Destiny thesis helped drum up support for that war. Basic Elements of Manifest Destiny Historian Albert K. Weinberg, in his 1935 book Manifest Destiny first codified the elements of American Manifest Destiny. While others have debated and reinterpreted those elements, they remain a good foundation for explaining the idea. They include: Security: Simply, the first generations of Americans saw their unique position on the eastern edge of a new continent as an opportunity to create a nation without of the Balkanization of European countries. That is, they wanted a continental-sized nation, not many small nations on a continent. That obviously would give the United States few borders to worry about and enable it to conduct a cohesive foreign policy.Virtuous Government: Americans saw their Constitution as the ultimate, virtuous expression of enlightened governmental thought. Using the writings of Thomas Hobbes, John Locke, and others, Americans had created a new government without the hobbles of European monarchies one based on the will of the governed, not the government.National Mission/Divine Ordination: Americans believed that God, by geographically separating the U.S. from Europe, had given them the chance to create the ultimate government. It stood to reason, then, that He also wanted them to spread that governme nt to unenlightened people. Immediately, that applied to Native Americans. Modern Foreign Policy Implications The term Manifest Destiny fell out of use after the U.S. Civil War, in part to racist overtones of the concept, but it returned again in the 1890s to justify American intervention in the Cuban rebellion against Spain. That intervention resulted in the Spanish-American War, 1898. That war added more modern implications to the concept of Manifest Destiny. While the U.S. did not fight the war for true expansion, it did fight it to develop a rudimentary empire. After quickly beating Spain, the U.S. found itself in control of both Cuba and the Philippines. American officials, including President William McKinley, were hesitant to let nationals in either place run their own affairs, for fear that they would fail and allow other foreign nations to step into a power vacuum. Simply, many Americans believed that they need to take Manifest Destiny beyond American shores, not for land acquisition but to spread American democracy. The arrogance in that belief was racist itself. Wilson and Democracy Woodrow Wilson, president from 1913-1921, became a leading practitioner of modern Manifest Destiny. Wanting to rid Mexico of its dictator president Victoriano Huerta in 1914, Wilson commented that he would teach them to elect good men. His comment was fraught with the notion that only Americans could provide such governmental education, which was a hallmark of Manifest Destiny. Wilson ordered the U.S. Navy to conduct sabre-rattling exercises along the Mexican coastline, which in turn resulted in a minor battle in the town of Veracruz. In 1917, trying to justify Americas entry into World War I, Wilson remarked that the U.S. would make the world safe for democracy. Few statements have so clearly typified the modern implications of Manifest Destiny. The Bush Era It would be hard to classify American involvement in World War II as an extension of Manifest Destiny. You could make a greater case for its policies during the Cold War. The policies of George W. Bush toward Iraq, however, fit modern Manifest Destiny almost exactly. Bush, who said in a 2000 debate against Al Gore that he had no interest in nation-building, proceeded to do exactly that in Iraq. When Bush began the war in March 2003, his overt reason was to find weapons of mass destruction. In reality, he was bent on deposing Iraqi dictator Saddam Hussein and installing in his place a system of American democracy. The ensuing insurrection against American occupiers proved how difficult it would be for the United States to continue pushing its brand of Manifest Destiny.

Mark Twains Two Ways of Seeing a River Reading Quiz

Mark Twains Two Ways of Seeing a River Reading Quiz Two Ways of Seeing a River is an excerpt from the end of Chapter Nine of Mark Twains autobiographical work Life on the Mississippi, published in 1883. The memoir recounts his early days as a steamboat pilot on the Mississippi and then a trip down the river much later in life from St. Louis to New Orleans. Twains The Adventures of Huckleberry Finn (1884) is regarded as a masterpiece and was the first piece of American literature to tell the story in colloquial, everyday language. After reading the essay, take this short quiz, and then compare your responses with the answers at the bottom of the page. In the opening sentence of Two Ways of Seeing a River, Twain introduces a metaphor, comparing the Mississippi River to:(A) a snake(B) a language(C) something wet(D) a beautiful woman with a deadly disease(E) the devils highwayIn the first paragraph, Twain uses the technique of repeating key words to emphasize his main point. What is this repeated line?(A) The majestic river!(B) I had made a valuable acquisition.(C) I still keep in mind a wonderful sunset.(D) I had lost something.(E) All the grace, the beauty, the poetry.The detailed description that Twain provides in the first paragraph is recalled from whose point of view?(A) an experienced steamboat captain(B) a small child(C) a beautiful woman with a deadly disease(D) Huckleberry Finn(E) Mark Twain himself, when he was an inexperienced steamboat pilotIn the first paragraph, Twain describes the river as having a ruddy flush. Define the adjective ruddy.(A) crude, rough, unfinished condition(B) having a sturdy build or strong constit ution(C) inspiring pity or compassion(D) reddish, rosy(E) neat and orderly How are Twains comments on the sunset scene in the second paragraph different from his descriptions of it in the first paragraph?(A) The experienced pilot is now able to read the river rather than marvel at its beauty.(B) The older man has grown bored with life on the river and simply wants to return home.(C) The river looks strikingly different at sunset from the way it appears at dawn.(D) The river is suffering as a result of pollution and physical decay.(E) The older and wiser man perceives the true beauty of the river in ways that the younger man would probably make fun of.In paragraph two, Twain uses which figure of speech in the line concerning the rivers face?(A) mixed metaphor(B) oxymoron(C) personification(D) epiphora(E) euphemismIn the final paragraph, Twain raises questions in regard to the way that a doctor might examine the face of a beautiful woman. This passage is an example of what technique?(A) wandering away from the subject(B) drawing an analogy(C) making a transit ion to an entirely new topic(D) deliberate word-for-word repetition to achieve emphasis(E) anti-climax ANSWERS:1. B; 2. D; 3. E; 4. D; 5. A; 6. C; 7. B.

Financial Institutions Strategic Management Essay

Financial Institutions Strategic Management - Essay Example Reference is made to the factors that have most affected the above industry’s performance but also to the factors that would continue to influence the particular industry in the future. The research developed in regard to the specific subject has led to the assumption that the USA banking industry has been highly supported, as of its establishment and further growth, by politicians and analysts; however, the relevant plans have often failed to meet the criteria set by their initiators. The need for radical changes on the sector’s strategic choices is clear; certain trends, as for example, the need for hiring stars for improving organizational performance, have been eliminated. In any case, problems related to the specific organizational sector, should be resolved by continuously updating the strategies of the industry’s firms, as appropriate, so that their goals are continuously aligned with the market rules and ethics. The development of banking industry in USA has been gradual. In fact, in USA banks have always been a key factor for economic growth (Coulbeck 1984). The establishment of the USA banking industry has been related to the Glass-Steagall Act of 1933, which has emphasized on the categorization of the sectors of ‘the financial services industry, as following: commercial banking, investment banking and insurance’ (Koch and Scott 2009, p.2). Other legislative texts that followed, especially ‘the Bank Holding Company Act of 1956’ (Koch and Scott 2009, p.2), set the rules on which the activities of banks across USA should be based. The literature indicates that the establishment of bank branches across the country has been related to certain geographic criteria. In the study of Coulbeck (1984), emphasis is given on the following fact: in USA, banking activities have been always quite developed; in 1940 the banks operating across USA were estimated to 5,144 while in 1980 the above number has been decreased to 4,425 (Coulbeck

Target Retail Company Research Paper Example | Topics and Well Written Essays - 1250 words - 1

Target Retail Company - Research Paper Example This company was driven by the personal principles practiced by Dayton, whereby he believed in reaching higher grounds of stewardship and this made his store become known for dependable merchandise, generous spirit and fair business practices (Target Brands, Inc., 2011). In 1911, Dayton Dry Goods Company was named The Dayton Company so as to incorporate its assortment of goods and services that it had started offering and soon it is commonly known as the Dayton Store. In the year 1916, this company becomes part of the co-founders of Retail Research Association, which is a leading retailers’ cooperative which later expanded and was named the Associated Merchandising Corporation in 1918. In the same year, George Dayton creates a foundation, The Dayton Foundation endowed with $1 million with the aim of promoting human welfare across the world. This was later renamed the Dayton-Hudson Foundation in the year 1969 and later became the Target Foundation in 2000. Following stalling of shipments in 1920 due to a freight handlers strike, Dayton decided to use airplanes to ship goods throughout the country, an idea that was well received by the public following the effects of the crisis on the consumer market. A radio station was created by Dayton in 1922 with a massive influence on Minneapolis. The son of Dayton, George N Dayton, takes over presidency of Dayton Company in 1938 following his father’s death. This company came up with the idea of giving 5% of its pretax profits to the community as a corporate social responsibility strategy in 1946. A new generation of leadership is borne following the death of George N. Dayton, where the grandson Donald C. Dayton, takes over the running of the company in 1950, and this was followed by all the Dayton’s grandsons taking over leadership positions within the company. A commercial interiors department was opened

Alleviating Problems in Police Agencies Article

Alleviating Problems in Police Agencies - Article Example My discussion explores the position vis a vis the two great democratic nations which have led the world in their quest for human rights and whose legal and political systems are deemed to be the envy of the world.It has often been said that the modern American Constitution along with the Declaration of Independence is a result of Lockean Ideals of Liberalism(that is John Locke's Concepts based on liberty, freedom, instituting government, and the right to alter that government.).However proponents of the heavy influence of British/European ideals (Gary Wills for example) have argued that a much more important role in this regard has been played by Scottish philosophers ,the Dutch and more importantly Britain.(Kavka 1986:45). According to Sheldon the Declaration of Rights reflects "three dominant ideologies present during the American revolution and the founding of the American republic. These political philosophies were British liberalismClassical Republicanismand Christianity," (Sheldon: 16). It can be seen that the Western Ideals of Government and Democracy are directly a result of the way ancient Roman and European philosophers sought to understand the human nature by the concept of the "state of nature." (Kavka 1986:87).This theory sought to look at human beings after stripping them of all their societal attributes, in the hope of uncovering their common characteristics.(Jean 1986:46) Through this theory they hoped to discover an effective theory of Government.For Hobbes man is purely motivated by self interest and in his notion of the state of nature all humans are competing with each other .(Jean 1986:58).For Locke of the state of nature reveals the obligations of humans to each other in terms of natural rights to life, liberty and property. In contrast for Rousseau in line with the tradition of the modern natural law there was a need to answer the "challenge of skepticism" and this would require a step by step approach to human nature based on self interest. (Jean 1986:69).For Hobbes men are politically obligated to each other based on their own selfish interests which is their state of nature. The notion of the state of nature assumes that it is each man for him out there and every man is vulnerable. This he shows is not a desirable "state" to be in at all and therefore there is a need of an invisible assurance of security. For him this state of "

Stakeholder Analysis Strategy And Convergence And Divergence Management Essay

Stakeholder Analysis Strategy And Convergence And Divergence Management Essay Prior to implementing a companywide change, it is important to get stakeholders on board. Organisations take their stakeholders into confidence, just to ensure the smooth transition, since they are the one who will be affected by the change. For an organisation stakeholder can be its employees, customers, suppliers, shareholders, managers, government, local community, creditors etc. n order to achieve this goal, stakeholder analyses are carried out. Stakeholder Analysis The process of identifying those who will be affected by the actions of organisation. It also enables the managers to analyze the attitudes of stakeholders towards the change. In order to carry out these analysis, following steps are taken: Identify the stakeholders in stakeholder analysis the first step is to come up with the list of any who will be affected by the organisational actions, this can include an individual, a group or an organisation. The possible stakeholders for Gill Construction can be: new Managing Director previous MD senior managers suppliers lenders / banks customers public future recruits, environment protection groups regulatory bodies Prioritize your stakeholders For organisations the list of stakeholders can be very long, in one case of university 20,000 stakeholders were identified. This doesnt mean that everyone is very important to the organisation. Hence the next step in stakeholder analysis is to prioritize stakeholders. This can be done using Power / Interest Grid. Using this grid, Gill construction can identify their key stakeholders, which can be: new Managing Director senior managers suppliers lenders / banks customers public environment protection groups and regulatory bodies existing workforce Stakeholder analysis strategy Understand Your Key Stakeholders this is the last step in stakeholder analysis. It focuses on understanding the key stakeholders, and defines the way they will be affected. It also highlights the interests stakeholders have with the organisation. It answers the following question: What financial or emotional interest do they have in the outcome of change? Is it positive or negative? What motivates them? What information do they want? How do they want to receive information? What is the best way of communicating with them? What is their current opinion? Is it based on good information? Who influences their opinions generally? Do some of these influencers therefore become important stakeholders in their own right? If they are not likely to be positive, what will win them around to support change? How to manage their opposition How they can influence others by their opinion? Convergence and Divergence Another model adopted by management gurus to analyze the stakeholders. It enables the managers to identify the factors which are opposing the stakeholders and which are supporting it. Divergence analysis of the factors which are opposing the change for stakeholders. The first step is to identify the basic change factors which are causing the opposition, these can be beliefs, values, and goals associated with the stake holders. Managers need to answers like What are their beliefs about change and which have led them to oppose it? What are the values being transgressed by change actions? Are their stress values being triggered? How is the change affecting their career social goals? Managers also need into their perception of the change, analyzing this can give them huge edge converting their opposition. They need to answer questions like What do they think about change? What do they think will happen? How do they look at other stakeholders? Convergence elements which are supporting the change. It is much focused on those who oppose the change. Managers need to understand who they are dealing with, what they are capabable how and how they can affect them. For-example A regulatory body or HSE will have permission to shut down the work in progress if they find anything in violation of the laws. Also in case of Supply chain, they may also ruin their relationship with the supplier. Banks and Lenders will have their leverage over the organisation since a loan was taken for the purchase of new machinery. Managers need to look into the following cases: How the stakeholder will be managed? Do they need any leadership or they will just follow? What made them follow the leadership How will they support the change? How prepared are they for the change? Evaluate the systems used to involve stakeholders in the planning of change Stakeholders Circle: A tool designed to gain stakeholder commitment and involve the key stakeholders in developing a change management strategy. This cycle has six steps and also known as Six Steps Stakeholders Cycle Identify the stakeholders The first step is to identify the key stakeholders, which can influence and have interest within the organisation. Prioritize the stake holders Managers need to identify the key stakeholder using the Power-Interest Grid. For Gill Construction these key stakeholders are : MD Employees Management Customers Suppliers Regulatory Bodies Map the Profile next step is to map the profile, how will they be affected, what is in the change for them, how they can be supported, what kind of support we can get from them, what are their culture and values. All the questions will be answered at this point Engagement strategy At this point a managers need to decide how they are going to address the issues of stakeholders in order to gain their commitment and support. New MD of Gill Construction need to hold a meeting with management of the company. Clearly define what He wants to achieve and what his goals are. Since his goal is to improve the quality of the work done and also expand the business. It will be then the job of Management to directly contact their respective staff members and explain the situation to them. Ideas for improvement will be taken. Meeting and Presentations will be held with suppliers and explain your objective to them. Also Management will seek advice from regulatory bodies to assists them in improving the H S at workplace. Banks and Lenders will also be taken into confidence. A clear business plan will be presented to them. Optimise their Support next step in this cycle is to optimise the support from stakeholders. Managers need to be very clear and specific about their objective to the stakeholder and try to get most out of them. They need to keep good relationships with their lenders/ banks and suppliers. Monitor the last and final stage is to monitor the strategy. They need to keep going back to their stakeholders and ensure their support is still with them. If they have any kind of doubts they need to clear them out. Develop a change management strategy with stakeholders A strategy will be formed which will help management at Gill Construction to gain commitment from their stakeholders. A general change management strategy involves three steps: Situational awareness before a companywide change is implemented, everyone will be made aware of the change and what is going to happen in result of this change. A vision will be created Stakeholders will be informed that how this will effect. Suppliers will be notified about what will be expected of them. Employees will be taken into confidence to avoid panic. Supporting structures second step is to structure teams and sponsor coalition. They will be debriefed about who is going to do what. If they will be let go off, they will be informed at this stage. They will be informed that they need to trained to operate the new machinery. Bank or Lender will be informed about new purchases and equipment. New policy about H S will be sent to HSE and they will be informed about it. Suppliers will be contacted and new terms regarding JIT will be set, also material price will be revisited.   Strategy analysis this stage involves risk analysis to be carried out. what degree of risk is involved in this change. What will happen if this strategy fails. In case there is no progress even after this change, what will we do, what if lenders refuse to pass a load. In case of resistance from stakeholders a resistance to change strategy will be required. Management will give their best to negotiate on good terms with the suppliers and use the bargaining power. Management also need to convince the bank and lenders to pass the load and take them into confidence. Create a strategy for managing resistance to change It is in human nature that whenever they are asked to move out of their comfort zone or change, they resist it. When organisations go under change it is very obvious that stakeholders will be afraid of its outcome. Hence it is very important to manage this resistance because this resistance can raise the risk factor during the change or transition process. Passive versus Active Resistance A framework adopted from Active Passive Being critical Agreeing verbally but not following through Ridiculing failing to implement change Appealing to fear Procrastinating or  dragging one feet Using facts selectively Feigning ignorance Blaming or accusing Withholding information, suggestion, help or support Intimidating or threatening Standing by or allowing change to fail Manipulating Blocking Starting rumours Arguing Managing Resistance Before a change is implemented it is very important for managers to either eliminate resistance completely or bring it down to a very lower level such that it has a very minor effect. There can be number of ways for managing this resistance. Some of the ways adopted by Gill Construction can be: Communication everyone within the organisation should be made aware of the situation. Managers need to communicate openly with all the stakeholders and discuss the issues with them. Even if they are supporting the change management need to check with them back to back to ensure the full commitment. Management need to hold meetings, brainstorming session with the staff and communicate with them. Suggestions will be taken from the staff and their participation will be encouraged. Training staff will be provided with appropriate training to build up their skills so that they can operate the new machinery. This will help to eliminate the resistance put up by the operational workforce. Also work-shops will be held with other staff to ensure that they are not left behind. They will be provided with the information and steps involved in this transition will be explained to them. Feedback Taking feedback or suggestions from the stakeholders is always the best way to gain their commitment. This shows to them that management is still listening to them and they hold a value to them. Taking feedback about the training is also good to monitor the staff performance. Develop appropriate models for change In the current scenario, Gill Construction has newly appointed Managing Director, who is not very happy with the current operational situation of the organization .He wants to improve the internal situation of the organization as well as the product quality. In past there were a lot of incidents related to poor health and safety at work place, this was due to the fact that no one was following the policy. Also there were cases of project being delayed due to the lack of appropriate equipment and machinery. Since the management decided to go under a change they have faced a heavy resistance from Suppliers, and employees. Also there were concerns over H S policy. The appropriate change management model for Gill construction would be ADKAR model by Prosci. Awareness Management need to create awareness among all the stakeholders and communicate the vision to them clearly, this will help to get them on board. Meeting will be held with suppliers and explain to them about the Just in Time approach for the material in order to avoid storage costs and material wastage. Employees will be explained that what will be expected of them. They will be informed about the new machinery and equipment and their usage. They will also be debriefed about following H S policies or they will face fine. Desire next step is to get feedback from the stakeholders and see what they desire. Full stakeholder participation will be encouraged. They will also monitor the desire for the stakeholders to change. This will be done using meeting and brainstorming sessions Knowledge next step is to educate and train the staff. This will help to motivate the work force and gain their trust. A list will be made regarding the skills and knowledge needed to support the change. If the supplier can provide the stuff on time. Ability even if the stakeholders have the skills and knowledge to support the change but do they have the ability to support it. For-example Supplier has the complete knowledge of JIT and has skilled work force but do not have enough sources or ability to carry it out. Same is the case with employees they might have skills to operate the machinery but they might not have ability to work at a certain place Reinforcement   the last step is to reinforce the sources to retain change. Training should be provided to the staff to motivate them and make them feel empower. Also managers need to look if the current supplier cannot agree on the new terms than a new supplier might be required. Plan to implement a model for change Organizational Development A companywide effort to increase organizations effectiveness. It focuses to change the beliefs, attitudes, values, and structure of the organization, so that it can adopt the change e.g. technological or new market or competitor. OD involves process re-engineering and system re-structuring within the organization to increase the effectiveness. Business Process Re-engineering- the complete rethinking, redesigning and reengineering of the business process. The process of material delivery or supply chain will be redesigned. Supplier will be asked to adopt the JIT approach and supply the material at right time. The material will be kept in very low quantity, and if there is need of more material Mangers have to inform supplier prior to 3-days. They will demand for more stock when they have 20% of the stock left. Also Management will adopt a strict approach towards H S policies at work place. If anyone found in violation of these policies will be heavily fined. Customers will be in direct contact with the Project Manager and everything will be done through him. Project Manager will discuss the issues with senior management on weekly basis. Push-Pull Strategy In the current system, organization is following the Push Strategy, which means the stock is Supplier driven. The demand for material is sent to the supplier and it is then delivered but it is resulting in overstocking and in some cases delays which is unacceptable. Hence a new strategy is required, which will be Pull based supply chain. In this strategy the order is placed by the organization in the required quantity, and supplier has to deliver that on time. This will be a mix of Push and Pull. The demand will be given by Gill Construction when the stock reached the 20% mark, and then supplier will be required to deliver the material as demanded. Develop appropriate measures to monitor progress Once the change implementation strategy is planned, the next step is to put appropriate measures in place which will monitor the performance. This can be achieved with the use of following: Goal-based evaluation the aim of this evaluation is to monitor the performance of change and see if the desired goals have been achieved, this involves: Formulating clear goals, what we wanted to achieve. The goal was to improve the operational quality and supply chain. The next step is to align the organizational goals with the change goals. Gill Construction aim is to provide quality service to the client and gaining customer satisfaction, that will be aligned with the goals for change, the change was required to improve supply chain, and also service quality by using new equipment. Next step is to recognize if we have achieved our goals. The effectiveness of supply chain can be checked by measuring waste levels. Also work force commitment can be seen by appraisals and the percentage of accidents at work place. Process-based evaluation it is another tool which measures the effectiveness on the basis of process performance. This checks if the process redesigning has improved the service quality. It will focus on the supply chain process and see if the process has shown its effectiveness. Are the stakeholders happy with the process. The new process for customers to be in direct contact with project manager and not with head office, is it really helping customers or not. Feedback can be taken at this point, which can assists the managers in monitoring the situation.

Enternal and Parenteral Nutrition in the Critical Care Setting Essay

Enteral and Parenteral Nutrition in the Critical Care Setting Management of patient nutrition has long been a topic of controversy. Questing of timing, route of administration and composition of feeding solution constituents are several variables that share a lack of consensus.   Ã‚  Ã‚  Ã‚  Ã‚  There is a 50% rate of malnutrition cited in hospitalized patients.   Ã‚  Ã‚  Ã‚  Ã‚  Many states associated with critical care admissions have altered metabolic rates. Some examples of increased catabolism are multiple injury trauma, sepsis, organ failure (CHF, ARF, RF), and ventilator dependent status. It is important to assess for a history of such hyper- or altered metabolic states like Diabetes Melitus, Alcoholism, Renal Failure, and COPD.   Ã‚  Ã‚  Ã‚  Ã‚  Over feeding is associated with: immunosuppression, hyperglycemia, liver dysfunction and refeeding syndrome. Enteral  Ã‚  Ã‚  Ã‚  Ã‚  No associated immune suppression, no associated infection complications, easier to maintain electrolyte balance. Parenteral  Ã‚  Ã‚  Ã‚  Ã‚  Immune suppression (the converse is also true- malnutrition also causes immune suppression), fatty liver, potential for pneumothorax, line infections, loss of gut barrier, hyperosmolality, refeeding syndrome Feeding tubes – great option, if the gut works, use it. Prealbumin (2-3 day t1/2) Transferrin (8-10 day t1/2) Albumin (14-20 day t1/2) Nitrogen balance studies can aid in the clinica...

Black House Chapter Eight

8 TWO TELEPHONE CALLS and another, private matter, one he is doing his best to deny, have conspired to pluck Jack Sawyer from his cocoon in Norway Valley and put him on the road to French Landing, Sumner Street, and the police station. The first call had been from Henry, and Henry, calling from the Maxton cafeteria during one of the Symphonic One's breaks, had insisted on speaking his mind. A child had apparently been abducted from the sidewalk in front of Maxton's earlier that day. Whatever Jack's reasons for staying out of the case, which by the way he had never explained, they didn't count anymore, sorry. This made four children who had been lost to the Fisherman, because Jack didn't really think Irma Freneau was going to walk in her front door anytime soon, did he? Four children! No, Henry had said, I didn't hear about it on the radio. It happened this morning. From a janitor at Maxton's, Henry had said. He saw a worried-looking cop pick up a bicycle and put it in his trunk. All right, Henry had said, maybe I don't know for certain, but I am certain. By tonight, Dale will identify the poor kid, and tomorrow his name will be all over the newspaper. And then this whole county is going to flip out. Don't you get it? Just knowing you are involved will do a lot to keep people calm. You no longer have the luxury of retirement, Jack. You have to do your part. Jack had told him he was jumping to conclusions, and that they would talk about it later. Forty-five minutes later, Dale Gilbertson had called with the news that a boy named Tyler Marshall had vanished from in front of Maxton's sometime that morning, and that Tyler's father, Fred Marshall, was down there right now, in the station, demanding to see Jack Sawyer. Fred was a great guy, a real straight arrow and family man, a solid citizen, a friend of Dale's, you could say, but at the moment he was at the end of his rope. Apparently Judy, his wife, had been having some kind of mental problems even before the trouble started, and Tyler's disappearance had driven her off the edge. She talked in gibberish, injured herself, tore the house apart. And I kind of know Judy Marshall, Dale had said. Beautiful, beautiful woman, a little thing but tough as all get-out on the inside, both feet on the ground, a great person, a tremendous person, someone you'd think would never lose her grip, no matter what. It seems she thought, knew, whatever, that Tyler had been snatched even before his bicycle turned up. Late this afternoon, she got so bad Fred had to call Dr. Skarda and get her over to French County Lutheran in Arden, where they took one look at her and put her in Ward D, the mental wing. So you can imagine what kind of shape Fred's in. He insists on talking to you. I have no confidence in you, he said to me. Well, Dale had said, if you don't come down here, Fred Marshall is going to show up at your house, that's what'll happen. I can't put the guy on a leash, and I'm not going to lock him up just to keep him away from you. On top of everything else, we need you here, Jack. All right, Dale had said. I know you're not making any promises. But you know what you should do. Would these conversations have been enough to get him into his pickup and on the road to Sumner Street? Very likely, Jack imagines, which renders the third factor, the secret, barely acknowledged one, inconsequential. It means nothing. A silly attack of nerves, a buildup of anxiety, completely natural under the circumstances. The kind of thing that could happen to anybody. He felt like getting out of the house, so what? No one could accuse him of escaping. He was traveling toward, not running away from, that which he most wanted to escape the dark undertow of the Fisherman's crimes. Neither was he committing himself to any deeper involvement. A friend of Dale's and the father of a child apparently missing, this Fred Marshall, insisted on talking to him; fine, let him talk. If half an hour with a retired detective could help Fred Marshall get a handle on his problems, the retired detective was willing to give him the time. Everything else was merely personal. Waking dreams and robins' eggs messed with your mind, but that was merely personal. It could be out-waited, outwitted, figured out. No rational person took that stuff seriously: like a summer storm, it blew in, it blew out. Now, as he coasted through the green light at Centralia and noted, with a cop's reflexive awareness, the row of Harleys lined up in the Sand Bar's parking lot, he felt himself coming into alignment with the afternoon's difficulties. It made perfect sense that he should have found himself unable well, let us say unwilling to open the refrigerator door. Nasty surprises made you think twice. A light in his living room had expired, and when he had gone to the drawer that contained half a dozen new halogen bulbs, he had been unable to open it. In fact, he had not quite been able to open any drawer, cabinet, or closet in his house, which had denied him the capacity to make a cup of tea, change his clothes, prepare lunch, or do anyt hing but leaf half heartedly through books and watch television. When the flap of the mailbox had threatened to conceal a pyramid of small blue eggs, he had decided to put off collecting the mail until the next day. Anyhow, all he ever got were financial statements, magazines, and junk mail. Let's not make it sound worse than it was, Jack says to himself. I could have opened every door, drawer, and cabinet in the place, but I didn't want to. I wasn't afraid that robins' eggs were going to come spilling out of the refrigerator or the closet it's just that I didn't want to take the chance of finding one of the blasted things. Show me a psychiatrist who says that's neurotic, and I'll show you a moron who doesn't understand psychology. All the old-timers used to tell me that working homicide messed with your head. Hell, that's why I retired in the first place! What was I supposed to do, stay on the force until I ate my gun? You're a smart guy, Henry Leyden, and I love you, but there are some things you don't GET! All right, he was going to Sumner Street. Everybody was yelling at him to do something, and that's what he was doing. He'd say hello to Dale, greet the boys, sit down with this Fred Marshall, the solid citizen with a missing son, and give him the usual oatmeal about everything possible being done, blah blah, the FBI is working hand in glove with us on this one, and the bureau has the finest investigators in the world. That oatmeal. As far as Jack was concerned, his primary duty was to stroke Fred Marshall's fur, as if to soothe the feelings of an injured cat; when Marshall had calmed down, Jack's supposed obligation to the community an obligation that existed entirely in the minds of others would be fulfilled, freeing him to go back to the privacy he had earned. If Dale didn't like it, he could take a running jump into the Mississippi; if Henry didn't like it, Jack would refuse to read Bleak House and force him to listen instead to Lawrence Welk, Vaughn Monroe, or something equally excruciating. Bad Dixieland. Years ago, someone had given Jack a CD called Fats Manassas & His Muskrat All Stars Stompin' the Ramble. Thirty seconds of Fats Manassas, and Henry would be begging for mercy. This image makes Jack feel comfortable enough to prove that his hesitation before cupboards and drawers had been merely a temporary unwillingness, not phobic inability. Even while his attention was elsewhere, as it chiefly was, the shoved-in ashtray below the dash has mocked and taunted him since he first climbed into the pickup. A kind of sinister suggestiveness, an aura of latent malice, surrounds the ashtray's flat little panel. Does he fear that a small blue egg lurks behind the little panel? Of course not. Nothing is in there but air and molded black plastic. In that case, he can pull it out. The buildings on the outskirts of French Landing glide past the pickup's windows. Jack has reached almost the exact point at which Henry pulled the plug on Dirtysperm. Obviously he can open the ashtray. Nothing could be simpler. You just get your fingers under there and tug. Easiest thing in the world. He extends a hand. Before his fingers touch the panel, he snatches the hand back. Drops of perspiration glide down his forehead and lodge in his eyebrows. â€Å"It isn't a big deal,† he says aloud. â€Å"You got some kind of problem here, Jacky-boy?† Again, he extends his hand to the ashtray. Abruptly aware that he is paying more attention to the bottom of his dashboard than to the road, he glances up and cuts his speed by half. He refuses to hit his brakes. It's just an ashtray, for God's sake. His fingers meet the panel, then curl under its lip. Jack glances at the road once more. Then, with the decisivesness of a nurse ripping a strip of tape off a patient's hairy abdomen, he yanks out the sliding tray. The lighter attachment, which he had unknowingly dislodged in his driveway that morning, bounces three inches into the air, greatly resembling, to Jack's appalled eye, a flying black-and-silver egg. He veers off the road, bumps over the weedy shoulder, and heads toward a looming telephone pole. The lighter drops back into the tray with a loud, metallic thwack no egg in the world could have produced. The telephone pole swims closer and nearly fills the windshield. Jack stamps on the brake and jerks to a halt, arousing a flurry of ticks and rattles from the ashtray. If he had not cut his speed before opening the ashtray, he would have driven straight into the pole, which stands about four feet from the hood of the pickup. Jack wipes the sweat off his face and picks up the lighter. â€Å"Shit on a shingle.† He clicks the attachment into its receptacle and collapses backward against the seat. â€Å"No wonder they say smoking can kill you,† he says. The joke is too feeble to amuse him, and for a couple of seconds he does nothing but slump against the seat and regard the sparse traffic on Lyall Road. When his heart rate drops back to something like normal, he reminds him self that he did, after all, open the ashtray. Blond, rumpled Tom Lund has evidently been prepped for his arrival, for when Jack walks past three bicycles lined up next to the door and enters the station, the young officer takes off from behind his desk and rushes forward to whisper that Dale and Fred Marshall are waiting for him in Dale's office, and he will show him right in. They'll be glad to see him, that's for sure. â€Å"I am, too, Lieutenant Sawyer,† Lund adds. â€Å"Boy, I gotta say it. What you got, I think, we need.† â€Å"Call me Jack. I'm not a lieutenant anymore. I'm not even a cop anymore.† Jack had met Tom Lund during the Kinderling investigation, and he had liked the young man's eagerness and dedication. In love with his job, his uniform, and his badge, respectful of his chief and awed by Jack, Lund had uncomplainingly logged hundreds of hours on the telephone, in records offices, and in his car, checking and rechecking the often contradictory details spun off by the collision between a Wisconsin farm-insurance salesman and two Sunset Strip working girls. All the while, Tom Lund had retained the energetic sparkle of a high school quarterback running onto the field for his first game. He does not look that way anymore, Jack observes. Dark smudges hang beneath his eyes, and the bones in his face are more prominent. More than sleeplessness and exhaustion lie behind Lund's affect: his eyes bear the helplessly startled expression of those who have suffered a great moral shock. The Fisherman has stolen a good part of Tom Lund's youth. â€Å"But I'll see what I can do,† Jack says, offering the promise of a commitment greater than he intends. â€Å"We can sure use anything you can give us,† Lund says. It is too much, too servile, and as Lund turns away and leads him to the office, Jack thinks, I didn't come here to be your savior. The thought instantly makes him feel guilty. Lund knocks, opens the door to announce Jack, shows him in, and vanishes like a ghost, utterly unnoticed by the two men who rise from their chairs and fasten their eyes upon their visitor's face, one with visible gratitude, the other with an enormous degree of the same emotion mixed with naked need, which makes Jack even more uncomfortable. Over Dale's garbled introduction, Fred Marshall says, â€Å"Thank you for agreeing to come, thank you so much. That's all I can . . .† His right arm sticks out like a pump handle. When Jack takes his hand, an even greater quantity of feeling floods into Fred Marshall's face. His hand fastens on Jack's and seems almost to claim it, as an animal claims its prey. He squeezes, hard, a considerable number of times. His eyes fill. â€Å"I can't . . .† Marshall pulls his hand away and scrubs the tears off his face. Now his eyes look raw and intensely vulnerable. â€Å"Boy oh boy,† he says. â€Å"I'm really glad you're here, Mr. Sawyer. Or should I say Lieutenant?† â€Å"Jack is fine. Why don't the two of you fill me in on what happened today?† Dale points toward a waiting chair; the three men take their places; the painful but essentially simple story of Fred, Judy, and Tyler Marshall begins. Fred speaks first, at some length. In his version of the story, a valiant, lionhearted woman, a devoted wife and mother, succumbs to baffling, multifaceted transformations and disorders, and develops mysterious symptoms overlooked by her ignorant, stupid, self-centered husband. She blurts out nonsense words; she writes crazy stuff on sheets of notepaper, rams the papers into her mouth, and tries to swallow them. She sees the tragedy coming in advance, and it unhinges her. Sounds crazy, but the self-centered husband thinks it's the truth. That is, he thinks he thinks it's the truth, because he's been thinking about it since he first talked to Dale, and even though it sounds crazy, it kind of makes sense. Because what other explanation could there be? So that's what he thinks he thinks that his wife started to lose her mind because she knew that the Fisherman was on the way. Things like that are possible, he guesses. For example, the brave afflicted wife knew that her beautiful wonderful son was missing even before the stupid selfish husband, who went to work exactly as if it were a normal day, told her about the bicycle. That pretty much proved what he was talking about. The beautiful little boy went out with his three friends, but only the three friends came back, and Officer Danny Tcheda found the little son's Schwinn bike and one of his poor sneakers on the sidewalk outside Maxton's. â€Å"Danny Cheetah?† asks Jack, who, like Fred Marshall, is beginning to think he thinks a number of alarming things. â€Å"Tcheda,† says Dale, and spells it for him. Dale tells his own, far shorter version of the story. In Dale Gilbertson's story, a boy goes out for a ride on his bicycle and vanishes, perhaps as a result of abduction, from the sidewalk in front of Maxton's. That is all of the story Dale knows, and he trusts that Jack Sawyer will be able to fill in many of the surrounding blanks. Jack Sawyer, at whom both of the other men in the room are staring, takes time to adjust to the three thoughts he now thinks he thinks. The first is not so much a thought as a response that embodies a hidden thought: from the moment Fred Marshall clutched his hand and said â€Å"Boy oh boy,† Jack found himself liking the man, an unanticipated turn in the evening's plot. Fred Marshall strikes him as something like the poster boy for small-town life. If you put his picture on billboards advertising French County real estate, you could sell a lot of second homes to people in Milwaukee and Chicago. Marshall's friendly, good-looking face and slender runner's body are as good as testimonials to responsibility, decency, good manners and good neighborliness, modesty, and a generous heart. The more Fred Marshall accuses himself of selfishness and stupidity, the more Jack likes him. And the more he likes him, the more he sympathizes with his terrible plight, the more he wishes to help t he man. Jack had come to the station expecting that he would respond to Dale's friend like a policeman, but his cop reflexes have rusted from disuse. He is responding like a fellow citizen. Cops, as Jack well knows, seldom view the civilians caught up in the backwash of a crime as fellow citizens, certainly never in the early stages of an investigation. (The thought hidden at the center of Jack's response to the man before him is that Fred Marshall, being what he is, cannot harbor suspicions about anyone with whom he is on good terms.) Jack's second thought is that of both a cop and a fellow citizen, and while he continues his adjustment to the third, which is wholly the product of his rusty yet still accurate cop reflexes, he makes it public. â€Å"The bikes I saw outside belong to Tyler's friends? Is someone questioning them now?† â€Å"Bobby Dulac,† Dale says. â€Å"I talked to them when they came in, but I didn't get anywhere. According to them, they were all together on Chase Street, and Tyler rode off by himself. They claim they didn't see anything. Maybe they didn't.† â€Å"But you think there's more.† â€Å"Honest to God, I do. But I don't know what the dickens it could be, and we have to send them home before their parents get bent out of shape.† â€Å"Who are they, what are their names?† Fred Marshall wraps his fingers together as if around the handle of an invisible baseball bat. â€Å"Ebbie Wexler, T. J. Renniker, and Ronnie Metzger. They're the kids Ty's been hanging around with this summer.† An unspoken judgment hovers about this last sentence. â€Å"It sounds like you don't consider them the best possible company for your son.† â€Å"Well, no,† says Fred, caught between his desire to tell the truth and his innate wish to avoid the appearance of unfairness. â€Å"Not if you put it like that. Ebbie seems like kind of a bully, and the other two are maybe a little on the . . . slow side? I hope . . . or I was hoping . . . that Ty would realize he could do better and spend his free time with kids who are more on, you know . . .† â€Å"More on his level.† â€Å"Right. The trouble is, my son is sort of small for his age, and Ebbie Wexler is . . . um . . .† â€Å"Heavyset and tall for his age,† Jack says. â€Å"The perfect situation for a bully.† â€Å"You're saying you know Ebbie Wexler?† â€Å"No, but I saw him this morning. He was with the other two boys and your son.† Dale jolts upright in his chair, and Fred Marshall drops his invisible bat. â€Å"When was that?† Dale asks. At the same time, Fred Marshall asks, â€Å"Where?† â€Å"Chase Street, about ten past eight. I came in to pick up Henry Ley-den and drive him home. When we were on our way out of town, the boys drove their bikes into the road right in front of me. I got a good look at your son, Mr. Marshall. He seemed like a great kid.† Fred Marshall's widening eyes indicate that some kind of hope, some promise, is taking shape before him; Dale relaxes. â€Å"That pretty much matches their story. It would have been right before Ty took off on his own. If he did.† â€Å"Or they took off and left him,† says Ty's father. â€Å"They were faster on their bikes than Ty, and sometimes they, you know . . . they teased him.† â€Å"By racing ahead and leaving him alone,† Jack says. Fred Marshall's glum nod speaks of boyhood humiliations shared with this sympathetic father. Jack remembers the inflamed, hostile face and raised finger of Ebbie Wexler and wonders if and how the boy might be protecting himself. Dale had said that he smelled the presence of falsity in the boys' story, but why would they lie? Whatever their reasons, the lie almost certainly began with Ebbie Wexler. The other two followed orders. For the moment setting aside the third of his thoughts, Jack says, â€Å"I want to talk to the boys before you send them home. Where are they?† â€Å"The interrogation room, top of the stairs.† Dale aims a finger at the ceiling. â€Å"Tom will take you up.† With its battleship-gray walls, gray metal table, and single window narrow as a slit in a castle wall, the room at the top of the stairs seems designed to elicit confessions through boredom and despair, and when Tom Lund leads Jack through the door, the four inhabitants of the interrogation room appear to have succumbed to its leaden atmosphere. Bobby Dulac looks sideways, stops drumming a pencil on the tabletop, and says, â€Å"Well, hoo-ray for Hollywood. Dale said you were coming down.† Even Bobby gleams a little less conspicuously in this gloom. â€Å"Did you want to interrogate these here hoodlums, Lieutenant?† â€Å"In a minute, maybe.† Two of the three hoodlums on the far side of the table watch Jack move alongside Bobby Dulac as if fearing he will clap them in a cell. The words â€Å"interrogate† and â€Å"Lieutenant† have had the bracing effect of a cold wind from Canada. Ebbie Wexler squints at Jack, trying to look tough, and the boy beside him, Ronnie Metzger, wriggles in his chair, his eyes like dinner plates. The third boy, T. J. Ren-niker, has dropped his head atop his crossed arms and appears to be asleep. â€Å"Wake him up,† Jack says. â€Å"I have something to say, and I want you all to hear it.† In fact, he has nothing to say, but he needs these boys to pay attention to him. He already knows that Dale was right. If they are not lying, they are at least holding something back. That's why his abrupt appearance within their dozy scene frightened them. If Jack had been in charge, he would have separated the boys and questioned them individually, but now he must deal with Bobby Dulac's mistake. He has to treat them collectively, to begin with, and he has to work on their fear. He does not want to terrorize the boys, merely to get their hearts pumping a bit faster; after that, he can separate them. The weakest, guiltiest link has already declared himself. Jack feels no compunction about telling lies to get information. Ronnie Metzger shoves T.J.'s shoulder and says, â€Å"Wake up, bum-dell . . . dumbbell.† The sleeping boy moans, lifts his head from the table, begins to stretch out his arms. His eyes fasten on Jack, and blinking and swallowing he snaps into an upright position. â€Å"Welcome back,† Jack says. â€Å"I want to introduce myself and explain what I am doing here. My name is Jack Sawyer, and I am a lieutenant in the Homicide Division of the Los Angeles Police Department. I have an excellent record and a roomful of citations and medals. When I go after a bad guy, I usually wind up arresting him. Three years ago, I came here on a case from Los Angeles. Two weeks later, a man named Thornberg Kinderling was shipped back to L.A. in chains. Because I know this area and have worked with its law enforcement officers, the LAPD asked me to assist your local force in its investigation of the Fisherman murders.† He glances down to see if Bobby Dulac is grinning at this nonsense, but Bobby is staring frozen-faced across the table. â€Å"Your friend Tyler Marshall was with you before he disappeared this morning. Did the Fisherman take him? I hate to say it, but I think he did. Maybe we can get Tyler back, and maybe we can't, but if I am going to stop the Fisherman, I need you to tell me exactly what happened, down to the last detail. You have to be completely honest with me, because if you lie or keep anything secret, you will be guilty of obstruction of justice. Obstruction of justice is a serious, serious crime. Officer Dulac, what is the minimum sentence for that crime in the state of Wisconsin?† â€Å"Five years, I'm pretty sure,† Bobby Dulac says. Ebbie Wexler bites the inside of his cheek; Ronnie Metzger looks away and frowns at the table; T. J. Renniker dully contemplates the narrow window. Jack sits down beside Bobby Dulac. â€Å"Incidentally, I was the guy in the pickup one of you gave the finger to this morning. I can't say I'm thrilled to see you again.† Two heads swivel toward Ebbie, who squints ferociously, trying to solve this brand-new problem. â€Å"I did not,† he says, having settled on outright denial. â€Å"Maybe it looked like I did, but I didn't.† â€Å"You're lying, and we haven't even started to talk about Tyler Marshall yet. I'll give you one more chance. Tell me the truth.† Ebbie smirks. â€Å"I don't go around flipping the bird at people I don't know.† â€Å"Stand up,† Jack says. Ebbie glances from side to side, but his friends are unable to meet his gaze. He shoves back his chair and stands up, uncertainly. â€Å"Officer Dulac,† Jack says, â€Å"take this boy outside and hold him there.† Bobby Dulac performs his role perfectly. He uncoils from his chair and keeps his eyes on Ebbie as he glides toward him. He resembles a panther on the way to a sumptuous meal. Ebbie Wexler jumps back and tries to stay Bobby with a raised palm. â€Å"No, don't I take it back I did it, okay?† â€Å"Too late,† Jack says. He watches as Bobby grasps the boy's elbow and pulls him toward the door. Red-faced and sweating, Ebbie plants his feet on the floor, and the forward pressure applied to his arm folds him over the bulge of his stomach. He staggers forward, yelping and scattering tears. Bobbie Dulac opens the door and hauls him into the bleak second-floor corridor. The door slams shut and cuts off a wail of fear. The two remaining boys have turned the color of skim milk and seem incapable of movement. â€Å"Don't worry about him,† Jack says. â€Å"He'll be fine. In fifteen, twenty minutes, you'll be free to go home. I didn't think there was any point in talking to someone who lies from the git-go, that's all. Remember: even lousy cops know when they're being lied to and I am a great cop. So this is what we are going to do now. We're going to talk about what happened this morning, about what Tyler was doing, the way you separated from him, where you were, what you did afterward, anyone you might have seen, that kind of thing.† He leans back and flattens his hands on the table. â€Å"Go on, tell me what happened.† Ronnie and T.J. look at each other. T.J. inserts his right index finger into his mouth and begins to worry the nail with his front teeth. â€Å"Ebbie flipped you,† Ronnie says. â€Å"No kidding. After that.† â€Å"Uh, Ty said he hadda go someplace.† â€Å"He hadda go someplace,† T.J. chimes in. â€Å"Where were you right then?† â€Å"Uh . . . outside the Allsorts Pomorium.† â€Å"Emporium,† T.J. says. â€Å"It's not a pomorium, mushhead, it's a em-poree-um.† â€Å"And?† â€Å"And Ty said † Ronnie glances at T.J. â€Å"Ty said he hadda go somewhere.† â€Å"Which way did he go, east or west?† The boys treat this question as though it were asked in a foreign language, by puzzling over it, mutely. â€Å"Toward the river, or away from the river?† They consult each other again. The question has been asked in English, but no proper answer exists. Finally, Ronnie says, â€Å"I don't know.† â€Å"How about you, T.J.? Do you know?† T.J. shakes his head. â€Å"Good. That's honest. You don't know because you didn't see him leave, did you? And he didn't really say he had to go somewhere, did he? I bet Ebbie made that up.† T.J. wriggles, and Ronnie gazes at Jack with wondering awe. He has just revealed himself to be Sherlock Holmes. â€Å"Remember when I drove past in my truck?† They nod in unison. â€Å"Tyler was with you.† They nod again. â€Å"You'd already left the sidewalk in front of the Allsorts Emporium, and you were riding east on Chase Street away from the river. I saw you in my rearview mirror. Ebbie was pedaling very fast. The two of you could almost keep up with him. Tyler was smaller than the rest of you, and he fell behind. So I know he didn't go off on his own. He couldn't keep up.† Ronnie Metzger wails, â€Å"And he got way, way behind, and the Misherfun came out and grabbed him.† He promptly bursts into tears. Jack leans forward. â€Å"Did you see it happen? Either one of you?† â€Å"Noooaa,† Ronnie sobs. T.J. slowly shakes his head. â€Å"You didn't see anyone talking with Ty, or a car stopping, or him going into a shop, or anything like that?† The boys utter an incoherent, overlapping babble to the effect that they saw nothing. â€Å"When did you realize he was gone?† T.J. opens his mouth, then closes it. Ronnie says, â€Å"When we were having the Slurpees.† His face pursed with tension, T.J. nods in agreement. Two more questions reveal that they had enjoyed the Slurpees at the 7-Eleven, where they also purchased Magic cards, and that it had probably taken them no more than a couple of minutes to notice Tyler Marshall's absence. â€Å"Ebbie said Ty would buy us some more cards,† helpful Ronnie adds. They have reached the moment for which Jack has been waiting. Whatever the secret may be, it took place soon after the boys came out of the 7-Eleven and saw that Tyler had still not joined them. And the secret is T.J.'s alone. The kid is practically sweating blood, while the memory of the Slurpees and Magic cards has calmed down his friend to a remarkable degree. There is only one more question he wishes to ask the two of them. â€Å"So Ebbie wanted to find Tyler. Did you all get on your bikes and search around, or did Ebbie send just one of you?† â€Å"Huh?† Ronnie says. T.J. drops his chin and crosses his arms on the top of his head, as if to ward off a blow. â€Å"Tyler went somewheres,† Ronnie says. â€Å"We didn't look for him, we went to the park. To trade the Magic cards.† â€Å"I see,† Jack says. â€Å"Ronnie, thank you. You have been very helpful. I'd like you to go outside and stay with Ebbie and Officer Dulac while I have a short conversation with T.J. It shouldn't take more than five minutes, if that.† â€Å"I can go?† At Jack's nod, Ronnie moves hesitantly out of his chair. When he reaches the door, T.J. emits a whimper. Then Ronnie is gone, and T.J. jerks backward into his chair and tries to become as small as possible while staring at Jack with eyes that have become shiny, flat, and perfectly round. â€Å"T.J.,† Jack says, â€Å"you have nothing to worry about, I promise you.† Now that he is alone with the boy who had declared his guilt by falling asleep in the interrogation room, Jack Sawyer wants above all to absolve him of that guilt. He knows T.J.'s secret, and the secret is nothing; it is useless. â€Å"No matter what you tell me, I'm not going to arrest you. That's a promise, too. You're not in any trouble, son. In fact, I'm glad you and your friends could come down here and help us straighten things out.† He goes on in this vein for another three or four minutes, in the course of which T. J. Renniker, formerly condemned to death by firing squad, gradually comprehends that his pardon has come through and his release from what his buddy Ronnie would call vurance dile is imminent. A little color returns to his face. He returns to his former size, and his eyes lose their horror-stricken glaze. â€Å"Tell me what Ebbie did,† Jack says. â€Å"Just between you and me. I won't tell him anything. Honest. I won't rat you out.† â€Å"He wanted Ty to buy more Magic cards,† T.J. says, feeling his way through unknown territory. â€Å"If Ty was there, he woulda. Ebbie can get kind of mean. So . . . so he told me, go downstreet and get the slowpoke, or I'll give you an Indian burn.† â€Å"You got on your bike and rode back down Chase Street.† â€Å"Uh-huh. I looked, but I didn't see Ty anywheres. I thought I would, you know? Because where else could he be?† â€Å"And . . . ?† Jack reels in the answer he knows is coming by winding his hand through the air. â€Å"And I still didn't see him. And I got to Queen Street, where the old folks' home is, with the big hedge out front. And, um, I saw his bike there. On the sidewalk in front of the hedge. His sneaker was there, too. And some leaves off the hedge.† There it is, the worthless secret. Maybe not entirely worthless: it gives them a pretty accurate fix on the time of the boy's disappearance: 8:15, say, or 8:20. The bike lay on the sidewalk next to the sneaker for something like four hours before Danny Tcheda spotted them. Maxton's takes up just about all the land on that section of Queen Street, and no one was showing up for the Strawberry Fest until noon. T.J. describes being afraid if the Fisherman pulled Ty into that hedge, maybe he'd come back for more! In answer to Jack's final question, the boy says, â€Å"Ebbie told us to say Ty rode away from in front of the Allsorts, so people wouldn't, like, blame us. In case he was killed. Ty isn't really killed, is he? Kids like Ty don't get killed.† â€Å"I hope not,† Jack says. â€Å"Me, too.† T.J. snuffles and wipes his nose on his arm. â€Å"Let's get you on your way home,† Jack says, leaving his chair. T.J. stands up and begins to move along the side of the table. â€Å"Oh! I just remembered!† â€Å"What?† â€Å"I saw feathers on the sidewalk.† The floor beneath Jack's feet seems to roll left, then right, like the deck of a ship. He steadies himself by grasping the back of a chair. â€Å"Really.† He takes care to compose himself before turning to the boy. â€Å"What do you mean, feathers?† â€Å"Black ones. Big. They looked like they came off a crow. One was next to the bike, and the other was in the sneaker.† â€Å"That's funny,† says Jack, buying time until he ceases to reverberate from the unexpected appearance of feathers in his conversation with T. J. Renniker. That he should respond at all is ridiculous; that he should have felt, even for a second, that he was likely to faint is grotesque. T.J.'s feathers were real crow feathers on a real sidewalk. His were dream feathers, feathers from unreal robins, illusory as everything else in a dream. Jack tells himself a number of helpful things like this, and soon he does feel normal once again, but we should be aware that, for the rest of the night and much of the next day, the word feathers floats, surrounded by an aura as charged as an electrical storm, beneath and through his thoughts, now and then surfacing with the sizzling crackle of a lightning bolt. â€Å"It's weird,† T.J. says. â€Å"Like, how did a feather get in his sneaker?† â€Å"Maybe the wind blew it there,† Jack says, conveniently ignoring the nonexistence of wind this day. Reassured by the stability of the floor, he waves T.J. into the hallway, then follows him out. Ebbie Wexler pushes himself off the wall and stamps up alongside Bobby Dulac. Still in character, Bobby might have been carved from a block of marble. Ronnie Metzger sidles away. â€Å"We can send these boys home,† Jack says. â€Å"They've done their duty.† â€Å"T.J., what did you say?† Ebbie asks, glowering. â€Å"He made it clear that you know nothing about your friend's disappearance,† Jack says. Ebbie relaxes, though not without distributing scowls all around. The final and most malignant scowl is for Jack, who raises his eyebrows. â€Å"I didn't cry,† Ebbie says. â€Å"I was scared, but I didn't cry.† â€Å"You were scared, all right,† Jack says. â€Å"Next time, don't lie to me. You had your chance to help the police, and you blew it.† Ebbie struggles with this notion and succeeds, at least partially, in absorbing it. â€Å"Okay, but I wasn't really flippin' at you. It was the stupid music.† â€Å"I hated it, too. The guy who was with me insisted on playing it. You know who he was?† In the face of Ebbie's suspicious glower, Jack says, â€Å"George Rathbun.† It is like saying â€Å"Superman,† or â€Å"Arnold Schwarzenegger†; Ebbie's suspicion evaporates, and his face transforms. Innocent wonder fills his small, close-set eyes. â€Å"You know George Rathbun?† â€Å"He's one of my best friends,† Jack says, not adding that most of his other best friends are, in a sense, also George Rathbun. â€Å"Cool,† Ebbie says. In the background, T.J. and Ronnie echo, â€Å"Cool.† â€Å"George is pretty cool,† Jack says. â€Å"I'll tell him you said that. Let's go downstairs and get you kids on your bikes.† Still wrapped in the glory of having gazed upon the great, the tremendous George Rathbun, the boys mount their bicycles, pedal away down Sumner Street, and swerve off onto Second. Bobby Dulac says, â€Å"That was a good trick, what you said about George Rathbun. Sent them away happy.† â€Å"It wasn't a trick.† So startled that he jostles back into the station house side by side with Jack, Bobby says, â€Å"George Rathbun is a friend of yours?† â€Å"Yep,† Jack says. â€Å"And sometimes, he can be a real pain in the ass.† Dale and Fred Marshall look up as Jack enters the office, Dale with a cautious expectancy, Fred Marshall with what Jack sees, heartbreakingly, as hope. â€Å"Well?† Dale says. ( feathers) â€Å"You were right, they were hiding something, but it isn't much.† Fred Marshall slumps against the back of his chair, letting some of his belief in a future hope leak out of him like air from a punctured tire. â€Å"Not long after they got to the 7-Eleven, the Wexler boy sent T.J. down the street to look for your son,† Jack says. â€Å"When T.J. got to Queen Street, he saw the bike and the sneaker lying on the sidewalk. Of course, they all thought of the Fisherman. Ebbie Wexler figured they might get blamed for leaving him behind, and he came up with the story you heard that Tyler left them, instead of the other way around.† â€Å"If you saw all four boys around ten past eight, that means Tyler disappeared only a few minutes later. What does this guy do, lurk in hedges?† â€Å"Maybe he does exactly that,† Jack says. â€Å"Did you have people check out that hedge?† ( feathers) â€Å"The staties went over it, through it, and under it. Leaves and dirt, that's what they came up with.† As if driving a spike with his hand, Fred Marshall bangs his fist down onto the desk. â€Å"My son was gone for four hours before anyone noticed his bike. Now it's almost seven-thirty! He's been missing for most of the day! I shouldn't be sitting here, I should be driving around, looking for him.† â€Å"Everybody is looking for your son, Fred,† Dale says. â€Å"My guys, the staties, even the FBI.† â€Å"I have no faith in them,† Fred says. â€Å"They haven't found Irma Freneau, have they? Why should they find my son? As far as I can see, I've got one chance here.† When he looks at Jack, emotion turns his eyes into lamps. â€Å"That chance is you, Lieutenant. Will you help me?† Jack's third and most troubling thought, withheld until now and purely that of an experienced policeman, causes him to say, â€Å"I'd like to talk to your wife. If you're planning on visiting her tomorrow, would you mind if I came along?† Dale blinks and says, â€Å"Maybe we should talk about this.† â€Å"Do you think it would do some good?† â€Å"It might,† Jack says. â€Å"Seeing you might do her some good, anyhow,† Fred says. â€Å"Don't you live in Norway Valley? That's on the way to Arden. I can pick you up about nine.† â€Å"Jack,† Dale says. â€Å"See you at nine,† Jack says, ignoring the signals of mingled distress and anger emanating from his friend, also the little voice that whispers ( feather). â€Å"Amazing,† says Henry Leyden. â€Å"I don't know whether to thank you or congratulate you. Both, I suppose. It's too late in the game to make ‘bitchrod,' like me, but I think you could have a shot at ‘dope.' â€Å" â€Å"Don't lose your head. The only reason I went down there was to keep the boy's father from coming to my house.† â€Å"That wasn't the only reason.† â€Å"You're right. I was feeling sort of edgy and hemmed in. I felt like getting out, changing the scenery.† â€Å"But there was also another reason.† â€Å"Henry, you are hip-deep in pigshit, do you know that? You want to think I acted out of civic duty, or honor, or compassion, or altruism, or something, but I didn't. I don't like having to say this, but I'm a lot less good-hearted and responsible than you think I am.† † ‘Hip-deep in pigshit'? Man, you are absolutely on the money. I have been hip-deep in pigshit, not to mention chest-deep and even chin-deep in pigshit, most of my life.† â€Å"Nice of you to admit it.† â€Å"However, you misunderstand me. You're right, I do think you are a good, decent person. I don't just think it, I know it. You're modest, you're compassionate, you're honorable, you're responsible no matter what you think of yourself right now. But that wasn't what I was talking about.† â€Å"What did you mean, then?† â€Å"The other reason you decided to go to the police station is connected to this problem, this concern, whatever it is, that's been bugging you for the past couple of weeks. It's like you've been walking around under a shadow.† â€Å"Huh,† Jack said. â€Å"This problem, this secret of yours, takes up half your attention, so you're only half present; the rest of you is somewhere else. Sweetie, don't you think I can tell when you're worried and preoccupied? I might be blind, but I can see.† â€Å"Okay. Let's suppose that something has been on my mind lately. What could that have to do with going to the station house?† â€Å"There are two possibilities. Either you were going off to confront it, or you were fleeing from it.† Jack does not speak. â€Å"All of which suggests that this problem has to do with your life as a policeman. It could be some old case coming back to haunt you. Maybe a psychotic thug you put in jail was released and is threatening to kill you. Or, hell, I'm completely full of shit and you found out you have liver cancer and a life expectancy of three months.† â€Å"I don't have cancer, at least as far as I know, and no ex-con wants to kill me. All of my old cases, most of them, anyway, are safely asleep in the records warehouse of the LAPD. Of course, something has been bothering me lately, and I should have expected you to see that. But I didn't want to, I don't know, burden you with it until I managed to figure it out for myself.† â€Å"Tell me one thing, will you? Were you going toward it, or running away?† â€Å"There's no answer to that question.† â€Å"We shall see. Isn't the food ready by now? I'm starving, literally starving. You cook too slow. I would have been done ten minutes ago.† â€Å"Hold your horses,† Jack says. â€Å"Coming right up. The problem is this crazy kitchen of yours.† â€Å"Most rational kitchen in America. Maybe in the world.† After ducking out of the police station quickly enough to avoid a useless conversation with Dale, Jack had yielded to impulse and called Henry with the offer of making dinner for both of them. A couple of good steaks, a nice bottle of wine, grilled mushrooms, a big salad. He could pick up everything they needed in French Landing. Jack had cooked for Henry on three or four previous occasions, and Henry had prepared one stupendously bizarre dinner for Jack. (The housekeeper had taken all the herbs and spices off their rack to wash it, and she had put everything back in the wrong place.) What was he doing in French Landing? He'd explain that when he got there. At eight-thirty he had pulled up before Henry's roomy white farmhouse, greeted Henry, and carried the groceries and his copy of Bleak House into the kitchen. He had tossed the book to the far end of the table, opened the wine, poured a glass for his host and one for himself, and started cooking. He'd had to spend several minutes r eacquainting himself with the eccentricities of Henry's kitchen, in which objects were not located by kind pans with pans, knives with knives, pots with pots but according to what sort of meal required their usage. If Henry wanted to whip up a grilled trout and some new potatoes, he had only to open the proper cabinet to find all the necessary utensils. These were arranged in four basic groups (meat, fish, poultry, and vegetables), with many subgroups and subsubgroups within each category. The filing system confounded Jack, who often had to peer into several widely separated realms before coming upon the frying pan or spatula he was looking for. As Jack chopped, wandered the shelves, and cooked, Henry had laid the table in the kitchen with plates and silverware and sat down to quiz his troubled friend. Now the steaks, rare, are transported to the plates, the mushrooms arrayed around them, and the enormous wooden salad bowl installed on the center of the table. Henry pronounces the meal delicious, takes a sip of his wine, and says, â€Å"If you still won't talk about your trouble, whatever it is, you'd better at least tell me what happened at the station. I suppose there's very little doubt that another child was snatched.† â€Å"Next to none, I'm sorry to say. It's a boy named Tyler Marshall. His father's name is Fred Marshall, and he works out at Goltz's. Do you know him?† â€Å"Been a long time since I bought a combine,† Henry says. â€Å"The first thing that struck me was that Fred Marshall was a very nice guy,† Jack says, and goes on to recount, in great detail and leaving nothing out, the evening's events and revelations, except for one matter, that of his third, his unspoken, thought. â€Å"You actually asked to visit Marshall's wife? In the mental wing at French County Lutheran?† â€Å"Yes, I did,† Jack says. â€Å"I'm going there tomorrow.† â€Å"I don't get it.† Henry eats by hunting the food with his knife, spearing it with his fork, and measuring off a narrow strip of steak. â€Å"Why would you want to see the mother?† â€Å"Because one way or another I think she's involved,† Jack says. â€Å"Oh, come off it. The boy's own mother?† â€Å"I'm not saying she's the Fisherman, because of course she isn't. But according to her husband, Judy Marshall's behavior started to change before Amy St. Pierre disappeared. She got worse and worse as the murders went on, and on the day her son vanished, she flipped out completely. Her husband had to have her committed.† â€Å"Wouldn't you say she had an excellent reason to break down?† â€Å"She flipped out before anyone told her about her son. Her husband thinks she has ESP! He said she saw the murders in advance, she knew the Fisherman was on the way. And she knew her son was gone before they found the bike when Fred Marshall came home, he found her tearing at the walls and talking nonsense. Completely out of control.† â€Å"You hear about lots of cases where a mother is suddenly aware of some threat or injury to her child. A pyschic bond. Sounds like mumbo jumbo, but I guess it happens.† â€Å"I don't believe in ESP, and I don't believe in coincidence.† â€Å"So what are you saying?† â€Å"Judy Marshall knows something, and whatever she knows is a real showstopper. Fred can't see it he's much too close and Dale can't see it, either. You should have heard him talk about her.† â€Å"So what is she supposed to know?† â€Å"I think she may know the doer. I think it has to be someone close to her. Whoever he is, she knows his name, and it's driving her crazy.† Henry frowns and uses his inchworm technique to entrap another piece of steak. â€Å"So you're going to the hospital to open her up,† he finally says. â€Å"Yes. Basically.† A mysterious silence follows this statement. Henry quietly whittles away at the meat, chews what he whittles, and washes it down with Jordan cabernet. â€Å"How did your deejay gig go? Was it okay?† â€Å"It was a thing of beauty. All the adorable old swingers cut loose on the dance floor, even the ones in wheelchairs. One guy sort of rubbed me the wrong way. He was rude to a woman named Alice, and he asked me to play ‘Lady Magowan's Nightmare,' which doesn't exist, as you probably know â€Å" â€Å"It's ‘Lady Magowan's Dream.' Woody Herman.† â€Å"Good boy. The thing was, he had this terrible voice. It sounded like something out of hell! Anyhow, I didn't have the Woody Herman record, and he asked for the Bunny Berigan ‘I Can't Get Started.' Which happened to be Rhoda's favorite record. What with my goofy ear hallucinations and all, it shook me up. I don't know why.† For a few minutes they concentrate on their plates. Jack says, â€Å"What do you think, Henry?† Henry tilts his head, auditing an inner voice. Scowling, he sets down his fork. The inner voice continues to demand his attention. He adjusts his shades and faces Jack. â€Å"In spite of everything you say, you still think like a cop.† Jack bridles at the suspicion that Henry is not paying him a compliment. â€Å"What do you mean by that?† â€Å"Cops see differently than people who aren't cops. When a cop looks at someone, he wonders what he's guilty of. The possibility of innocence never enters his mind. To a longtime cop, a guy who's put in ten years or more, everyone who isn't a cop is guilty. Only most of them haven't been caught yet.† Henry has described the mind-set of dozens of men Jack once worked with. â€Å"Henry, how do you know about that?† â€Å"I can see it in their eyes,† Henry says. â€Å"That's the way policemen approach the world. You are a policeman.† Jack blurts out, â€Å"I am a coppiceman.† Appalled, he blushes. â€Å"Sorry, that stupid phrase has been running around and around in my head, and it just popped out.† â€Å"Why don't we clear the dishes and start on Bleak House?† When their few dishes have been stacked beside the sink, Jack takes the book from the far side of the table and follows Henry toward the living room, pausing on the way to glance, as he always does, at his friend's studio. A door with a large glass insert opens into a small, soundproofed chamber bristling with electronic equipment: the microphone and turntable back from Maxton's and reinstalled before Henry's well-padded, swiveling chair; a disc changer and matching digital-analog converter mount, close at hand, beside a mixing board and a massive tape recorder adjacent to the other, larger window, which looks into the kitchen. When Henry had been planning the studio, Rhoda requested the windows, because, she'd said, she wanted to be able to see him at work. There isn't a wire in sight. The entire studio has the disciplined neatness of the captain's quarters on a ship. â€Å"Looks like you're going to work tonight,† Jack says. â€Å"I want to get two more Henry Shakes ready to send, and I'm working on something for a birthday salute to Lester Young and Charlie Parker.† â€Å"Were they born on the same day?† â€Å"Close enough. August twenty-seventh and twenty-ninth. You know, I can't quite tell if you'll want the lights on or not.† â€Å"Let's turn them on,† Jack says. And so Henry Leyden switches on the two lamps beside the window, and Jack Sawyer moves to the overstuffed chair near the fireplace and turns on the tall lamp at one of its rounded arms and watches as his friend walks unerringly to the light just inside the front door and the ornate fixture alongside his own, his favorite resting place, the Mission-style sofa, clicking first one, then the other into life, then settles down onto the sofa with one leg stretched out along its length. Even, low light pervades the long room and swells into greater brightness around Jack's chair. â€Å"Bleak House, by Charles Dickens,† he says. He clears his throat. â€Å"Okay, Henry, we're off to the races.† â€Å"London. Michaelmas Term lately over,† he reads, and marches into a world made of soot and mud. Muddy dogs, muddy horses, muddy people, a day without light. Soon he has reached the second paragraph: â€Å"Fog everywhere. Fog up the river, where it flows among green aits and meadows; fog down the river, where it rolls defiled among the tiers of shipping, and the waterside pollutions of a great (and dirty) city. Fog on the Essex marshes, fog on the Kentish heights. Fog creeping into the cabooses of collier-brigs; fog lying out on the yards, and hovering in the rigging of great ships; fog drooping on the gunwales of barges and small boats.† His voice catches, and his mind temporarily drifts off-focus. What he is reading unhappily reminds him of French Landing, of Sumner Street and Chase Street, of the lights in the window of the Oak Tree Inn, the Thunder Five lurking in Nailhouse Row, and the gray ascent from the river, of Queen Street and Maxton's hedges, the little houses spreading out on grids, all of it choked by unseen fog; which engulfs a battered NO TRESPASSING sign on the highway and swallows the Sand Bar and glides hungry and searching down the valleys. â€Å"Sorry,† he says. â€Å"I was just thinking â€Å" â€Å"I was, too,† Henry says. â€Å"Go on, please.† But for that brief flicker of an old NO TRESPASSING sign completely unaware of the black house he one day will have to enter, Jack concentrates again on the page and continues reading Bleak House. The windows darken as the lamps grow warmer. The case of Jarndyce and Jarndyce grinds through the courts, aided or impeded by attorneys Chizzle, Mizzle, and Drizzle; Lady Dedlock leaves Sir Leicester Dedlock alone at their great estate with its moldy chapel, stagnant river, and â€Å"Ghost's Walk†; Esther Summerson begins to chirp away in the first person. Our friends decide that the appearance of Esther demands a small libation, if they are to get through much more chirping. Henry unfolds from the sofa, sails into the kitchen, and returns with two short, fat glasses one-third filled with Balvenie Doublewood single-malt whiskey, as well as a glass of plain water for the reader. A couple of sips, a few murmurs of appreciation, and Jack resumes. Esther, Esther, Esther, but beneath the water torture of her relentless sunniness the story gathers steam and carries both reader and listener along in its train. Having come to a convenient stopping point, Jack closes the book and yawns. Henry stands up and stretches. They move to the door, and Henry follows Jack outside beneath a vast night sky brilliantly scattered with stars. â€Å"Tell me one thing,† Henry says. â€Å"Shoot.† â€Å"When you were in the station house, did you really feel like a cop? Or did you feel like you were pretending to be one?† â€Å"Actually, it was kind of surprising,† Jack says. â€Å"In no time at all, I felt like a cop again.† â€Å"Good.† â€Å"Why is that good?† â€Å"Because it means you were running toward that mysterious secret, not away from it.† Shaking his head and smiling, deliberately not giving Henry the satisfaction of a reply, Jack steps up into his vehicle and says good-bye from the slight but distinct elevation of the driver's seat. The engine coughs and churns, his headlights snap into being, and Jack is on his way home.